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EA woos customers with big time refund offer
August 21, 2013
First Published: 12:28 IST(21/8/2013)
Last Updated: 12:29 IST(21/8/2013)

Electronic Arts is boosting the appeal of its Mac and PC digital download service by offering full refunds on games purchased from Origin until September 30.

"If something doesn't work out -- you aren't riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card -- we've got your back," reads Origin's announcement.

To qualify, refund requests have to be made within 24 hours of first launching the game, within 7 days of purchasing it, or within 7 days of release if we're talking about a pre-order.

The games have to be bought directly from Origin (ruling out the swathe of titles included in the current Humble Origin Bundle deal), and refunds may not apply to titles "purchased during special Origin promotions" or where EA detects "fraud or abuse," giving EA a get-out should players buy, complete, and return a game within a day.

The move not only is something of a rarity in digital retail but also represents an about face following the horrendous launch issues that entangled "SimCity" earlier this year.

However, Origin's "Great Game Guarantee" is not permanent, but lasts until September 30, before new releases "Battlefield 4," "Need for Speed: Rivals," "FIFA Manager 14" or the final "Sims 3" expansion, but in time for soccer sim "FIFA 14" the week of September 24.

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