Revealed: Biggest turn-offs for hotel guests | travel | Hindustan Times
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Revealed: Biggest turn-offs for hotel guests

travel Updated: Sep 06, 2012 16:17 IST

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Hotel guests cannot stand staff hanging around waiting for tips or having their towels folded into wacky shapes, industry expert Alex Polizzi has revealed.

The 41-year-old British hotelier and presenter of Channel 5’s hard-hitting series ‘The Hotel Inspector’ said that a baffling choice of pillows and low-quality filter coffee in rooms were also big bugbears for guests.

“I can forgive most of the common mistakes I encounter around the country,” the Daily Express quoted her as saying.

“But the one I can’t abide is the inexplicable disconnection between how some hotels perceive themselves and the service they provide and how the ordinary customer sees them,” she added.