India's Tata Motors-owned Jaguar Land Rover was not only selling cars with faulty gearboxes in China but was also passing on the blame to consumers, Chinese media has alleged.
In a two-hour show aired for World Consumer Rights Day on March 15, China Central Television (CCTV) said Evoque SUVs had encountered problems with the gearbox including "sudden stop while driving and faulty reverse gear…".
"The maintenance men at different Land Rover 4S stores could not tell what exactly made gearboxes out of order. The car owners were once required to upgrade the relative software, which was apparently good for nothing," state media quoted CCTV as saying.
Jaguar Land Rover said it had from January 19 started to offer a software upgrade to address the issue. "…We are working pro-actively with relevant stakeholders in the region to arrive at a positive outcome for our customers in China," a Jaguar Land Rover spokesperson told HT.
Other foreign carmakers such as Volkswagen and Mercedes-in, too, came in for criticism from the state television in a ritual naming and shaming of firms for alleged misconduct towards consumers.
"The show exposed that Land Rover (China) denied the problems in gearbox and passed the buck to Chinese consumers, saying 'they drove too fast'", the report said.
The show, running successfully for 25 years, has in the past criticised foreign companies such as Apple, prompting an apology from chief executive Tim Cook in 2013 over customer service and return policies.