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UK’s npower to outsource jobs to India

world Updated: Nov 28, 2013 21:05 IST
HT Correspondent
HT Correspondent
Hindustan Times
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British energy major npower on Thursday announced that it was cutting 1,460 jobs and outsourcing its back office operations to India, sparking outrage among employee unions.

Npower said its proposed restructuring was aimed at boosting its customer service activities and would result in the closure of three sites and back office functions outsourced to India.

Npower is a major integrated UK energy company. The company supplies gas, electricity and related services to residential and business customers and operates and manages a flexible portfolio of coal, gas and oil-fired power stations.

The restructuring plan will involve more work being outsourced to Capita and Tata Consultancy Services, it said.

Paul Massara, npower chief executive, said: “Today we have set out our proposed vision of how we would improve customer service, calling on the support of leading retail outsourcing partners”.

He added: “I understand that these changes would be incredibly hard for some of our employees and we’ll be doing everything we can to support them over the next few months.
This restructure is necessary if we are to deliver the levels of service our customers deserve”.

Colin Smith, the GMB union’s northern region senior organiser, said, “GMB will vigorously campaign against the offshoring of jobs to India because it has absolutely nothing to do with customer service and everything to do with cost.”