Recalls fail to dent Toyota brand
Toyota's safety-related recall of nine million cars that began in 2009 made no dent on how consumers perceived the brand, a recent study stated.autos Updated: Feb 16, 2012 21:08 IST
Toyota's safety-related recall of nine million cars that began in 2009 made no dent on how consumers perceived the brand, a recent study stated.
"These findings highlight the importance of establishing and maintaining a reputation for quality," said Robert Hammond, assistant professor of Economics at the North Carolina State University, who led the study.
"Not only will it help you sell cars in the first place, but it will help you weather public scrutiny in the event of a recall," he was quoted as saying by the Journal of Economics and Management Strategy reports.
"I wanted to look at how a product recall for safety would affect what a consumer is willing to pay for that product," Hammond said, according to a North Carolina statement.
He looked at Toyota models that were subject to recall in 2009-2010 as a result of highly publicised concerns over "sudden unintended acceleration".
Hammond looked at used-car markets. Sales of new vehicles can make it difficult to assess the impact of a recall because there are multiple confounding variables - such as promotions, marketing campaigns and new models that were not subject to the relevant recall.
But by looking at the average prices for specific models in the used-car market, researchers can determine how much Toyota owners were willing to accept when selling their vehicles - and how much used-car buyers were willing to pay for them.
He found that despite the high-profile media coverage of the Toyota recalls, there was very little effect on what consumers were willing to pay for a Toyota.
Hammond also found that the average price of affected vehicles declined by approximately 2% relative to comparable, unaffected vehicles such as similar Honda models.
First Published: Feb 16, 2012 21:06 IST