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Privacy Policy

VOLTAS PRIVACY POLICY HIGHLIGHTS

Voltas Web Lounge knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information across all of our Air conditioners, Air coolers, home appliances, commercial refrigeration products, Air purifiers, online services, and more.

While this Privacy Policy applies to all our services, we’ll also provide additional information about updates in the Privacy Policy which shall be available at www.voltas.com

OVERVIEW OF PERSONAL INFORMATION

We collect personal information that you provide directly, information about how you use our services and information from third party sources. We use this information to provide you with services, understand the way you use our services so we can improve and personalize your experience and to develop the most relevant apps, technologies, and content for our customers. We also use personal information to provide customized advertising tailored to your interests.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with affiliate companies of Voltas Limited, as well as with companies that provide services on behalf of Voltas lounge. We may share personal information with law enforcement agencies when it’s required by law or to protect Voltas Lounge and its Affiliates.

As on: 21st July 2021

This Privacy Policy applies to all of our Voltas and Voltbek products and services, from Air conditioners , home appliances, online services, and more, collectively called ‘Services’.

It’s important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Services or changes in applicable laws. We’ll post a notice on our website / registered mobile number to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here: www.voltas.com

WHAT INFORMATION DO WE COLLECT?

Some Services enable you to give us information directly. For example:

When you create an account or profile with us, we may ask for information such as your name, date of birth, or email address.

  • If you order a product or paid service from us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
  • To provide responses when you contact Customer Service, we may need information to verify your identify and the product you’re inquiring about.
  • When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems.

Your Rights.

We may, at Our sole discretion, ask You to prove Your identity before granting the exercise of any right under this Section.

The exercise of any right may prevent us from providing the Service(s) to You, whether partially or fully.

You have the following rights under this Privacy Policy:

  • Access and Correction. You have the right to access and correction of Your information. You can exercise this right by providing a written request to access and/or request for correction of any incorrect information about You.
  • You can delete certain personal information at any time by deleting Your account or posts made by You, however, (i) certain information, for example details of Orders placed, cannot be deleted, and (ii) We may refuse to grant the exercise of this right in certain circumstances. For more information and details, please see “Data Storage and Retention” below.
  • You have the right to object to your personal information being used for a particular purpose and you can exercise these rights, for example, via an unsubscribe link at the bottom of any email. The exercise of this right may prevent Us from informing You about discounts, sales and special offers, among others.

Children’s Privacy

The Service is not directed at anyone who We know to be under the age of 18, nor do We collect any personal information from anyone who We know to be under the age of 18. If You are under the age of 18 years, please do not use the Service and do not submit any personal information to Us.

Phishing

Safeguarding information to help protect You from identity theft is a top priority and We at Voltas lounge take all measures to protect identity theft. We do not and will not, at any time, request Your credit card or debit card CVV number, OTP, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. We shall not be responsible for any claims and legal action arising in this regard and hence we request You to please exercise caution and diligence while sharing your financial details with any third party.

Disputes

All disputes under this Privacy Policy must be resolved in accordance with the terms and conditions.

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