E-commerce firm, retailer fined for delivering fake branded belt

The District Consumer Disputes Redressal Commission, Chandigarh, has directed Snapdeal and a retailer to refund the cost of the belt and pay 5,000 as compensation for causing agony and harassment, and litigation costs
The complainant alleged that when he contacted Snapdeal customer care, the representative refused to do anything and subsequent e-mails to the company elicited no response. (HT File Photo)
The complainant alleged that when he contacted Snapdeal customer care, the representative refused to do anything and subsequent e-mails to the company elicited no response. (HT File Photo)
Published on May 26, 2022 02:36 AM IST
Copy Link
By, Chandigarh

Delivering a fake branded belt has cost online marketplace Snapdeal and a retailer, Amicraft Lifestyle Pvt Ltd, dear.

Penalising the two firms, the District Consumer Disputes Redressal Commission, Chandigarh, has directed them to refund 361, the cost of the belt, and pay 5,000 as compensation for causing agony and harassment, and litigation costs.

In his complaint, Nirmal Singh Jagdeva of Sector 38, Chandigarh, had submitted that he had placed an online order for a “Woodland” belt for 361 through Snapdeal’s website in June 2019.

But when the product was delivered, he realised that it was fake. There were bubbles on both sides of the belt and it started cracking after being used just thrice.

When he contacted Snapdeal customer care, the representative refused to do anything and subsequent e-mails to the company elicited no response. Alleging that these acts amounted to deficiency in service and unfair trade practice, Singh filed a consumer complaint against the company.

In their response, representatives from Snapdeal submitted that it was merely an online marketplace, which acted as an intermediary between the actual seller and the buyer of a product.

“The website enables independent third-party sellers to list, advertise and offer to sell their products and services to the users of the website. We do not sell any product, rather all products are sold directly by various sellers to end customers and invoices are generated directly by such sellers to the customers,” they added.

Regarding refund to the buyer, the company said the “trust pay period” was over, hence his request was closed.

No one appeared from Amicraft Lifestyle Pvt Ltd, hence, it was proceeded against ex parte.

Allowing Singh’s complaint, the commission observed that he trusted the big name of Snapdeal and ordered a product which, within a few days, was found to be fake and defective.

“The act of supplying a duplicate/substandard product and thereafter not redressing the genuine grievance of the complainant, even during the pendency of the instant consumer complaint, proves deficiency in service and unfair trade practice,” the commission held, while ordering the respondents to refund the cost of the belt, along with compensation for the harassment undergone by him.

SHARE THIS ARTICLE ON
Close Story
QUICKREADS

Less time to read?

Try Quickreads

  • A case has been registered in Vidyanagar police station. (Representational image/Stock photo)

    Chandrashekhar Guruji death: Karnataka police nab 'saral vastu' expert's killers

    Karnataka Police nabbed the two assailants who stabbed Vastu expert Chandrashekhar Angadi popularly known as Chandrashekhar Guruji to death at a hotel in Hubballi on Tuesday. The two accused were detained by police in Ramdurg while they were trying to escape. According to Police, Chandrashekhar Guruji was staying at the hotel in Hubballi for the last four days. He was rushed to the KIMS Hospital where he was declared dead.

  • A man covers his head to protect from the sun on a hot summer day in New Delhi. (ANI Photo)

    Partly cloudy sky in Delhi today, thundershowers expected towards evening

    Delhi is likely to see cloudy sky with light rain on Wednesday, with light to moderate thundershowers expected towards evening, the India Meteorological Department said in its forecast. The minimum temperature on Wednesday is likely to be around 28 degrees Celsius, while the maximum temperature is predicted to reach 37 degrees Celsius. The maximum temperature on Tuesday was 37.9 degrees Celsius and the minimum temperature stayed at 29 degrees Celsius.

  • The second phase of polling will be held on July 13 and the counting would be done on July 17. (Pics for representation)

    Madhya Pradesh civic polls: 1st phase of voting in 44 districts today

    Polling across 44 districts for the first phase of elections to urban bodies in Madhya Pradesh begins today. A total of 1.04 crore voters are expected to exercise their franchise in the first phase of polling, an official informed news agency PTI. Voting will go on till 5pm, he added. Votes will be cast for municipal corporations including Bhopal, Indore, Gwalior, Jabalpur, Khandwa, Burhanpur, Chhindwara, Ujjain, Sagar, Singrauli and Satna.

  • The Punjab School Education Board (PSEB) declared the Class-10 results on Tuesday. (HT Photo)

    PSEB Class-10 results: Mohali rises in ranking, slips in pass percentage

    Even though Mohali district rose by two spots from last year's ranking in the PSEB Class 10 exams, its pass percentage dropped from 99.91% to 99%. Last year, Mohali was placed 17th among the 23 districts. This year, it improved its standing to 15th, with Gurdaspur district bagging the top spot. As many as 9,401 students from 109 Mohali schools appeared in the exams and 9,307 passed.

  • A pack of five atracurim vials, a paralytic drug used in anaesthesia, was lying near the doctor, with four of the vials empty, said Mohali police. (iStock)

    32-year-old doctor ends life in Mohali’s Phase 2

    A 32-year-old doctor allegedly ended his life by injecting himself with a paralytic drug used in anaesthesia at his rented accommodation in Phase 2 on Monday night. The doctor, who hailed from Rupnagar, was living alone in the rented house for the last three months and worked at a private hospital in Sector 34, Chandigarh. The autopsy will be conducted at the Phase-6 civil hospital on Wednesday.

SHARE
Story Saved
×
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, July 06, 2022