Delhi metro breakdown: spotting train on same line, they panicked
Nearly two thousand passengers stuck in a snag-hit train inside the Metro tunnel between Central Secretariat and Udyog Bhavan stations hit the panic button when lights in the train went out and the air-conditioning stopped working. HT reports.delhi Updated: Jun 12, 2013 09:43 IST
Nearly two thousand passengers stuck in a snag-hit train inside the Metro tunnel between Central Secretariat and Udyog Bhavan stations hit the panic button when lights in the train went out and the air-conditioning stopped working.
What made them further antsy was the fact that they saw the lights of another train on the same track coming towards them.
It was actually a rescue train sent to help tow the stranded train to the nearest station. But passengers thought it was going to collide with their train.
Some panic-stricken passengers, including women, pushed open the emergency door and came out of the train on to the tracks. Many people crossed over to the parallel tracks as well.
The madness went on for over an hour, before Metro officials manually evacuated all 1,719 passengers.
“Something was horribly wrong with Delhi Metro today. We saw a train coming from the wrong side and were panic-stricken,” said Jemima Rohekar, a commuter, who was on her way to Gurgaon.
Due to the breakdown of the train in the morning rush hour, thousands of metro commuters were left stranded at various stations on the Jahangirpuri-HUDA City Centre line.
Some passengers alleged that the announcements in the train were not clear and they failed to understand why it was taking so long for the train to resume the journey.
Metro officials tried troubleshooting but failed to start the train.
It was then that they decided to send a rescue train from Central Secretariat. Passengers in the next train at Central Secretariat were asked to vacate and it was sent to tow the stranded train to the nearst station.
“But we had to scrap the plan as some commuters, including women and children, forced open the emergency doors and came out on the tracks,” said Anuj Dayal, chief spokesperson of Delhi Metro Rail Corporation (DMRC).
Commuters alleged that the rescue operation could have been completed in a smoother manner and in much lesser time had there been proper planning.
“Many of the officials remained clueless. Only some of them handled it well and helped evacuate women and children safely,” said Ananth Singh, a commuter.
The evacuation was completed by 10.45am and the train was taken to Green Park Siding at 11am and then to the Khyber Pass depot.
Train services soon resumed but it took time for operations to become normal since there was bunching of trains.
Services on the opposite side — from Gurgaon to Jahangirpuri — were stopped as passengers had strayed on to that track as well.
“Between 9.45am and 10.45am, we ran two short loop services between Green Park and Gurgaon and Central Secretary and Jahangirpuri,” Dayal said, explaining the efforts to clear the rush.