Explain excess charges: Govt to radio taxi operators
Next time the radio taxi operator you book your taxi with asks you to pay anything above the fare, in the name of 'convenience' or 'facilitation', you can complain to the transport department.delhi Updated: Dec 10, 2010 01:55 IST
Next time the radio taxi operator you book your taxi with asks you to pay anything above the fare, in the name of 'convenience' or 'facilitation', you can complain to the transport department.
Senior transport department officials said the fare structure fixed by the transport department is all-inclusive and anything charged beyond the fare is "illegal".
The transport department has decided to serve notices to five big radio taxi operators on alleged complains of charging extra from the customer in the name of 'convenience' or 'facilitation' charges.
"We have got many complaints in the past two days that a particular radio taxi is charging extra in the name of convenience charges. We have sought explanation from the operator," said a senior transport department official.
Interestingly, after constant demand from radio taxi operators, the Delhi government increased radio taxi fares from Rs 15 to Rs 20 a month ago.
However, for people who are already paying Rs 20 per km for radio taxis, convenience charges come as an additional burden.
"When I called up Meru Cabs to book a taxi for the railway station this morning, I was informed that if I book a taxi 35 minutes before I need it, I will have to pay Rs 25 extra," said Ashish Roy, a marketing executive.
"Otherwise, I'll have to pay Rs 50 extra as convenience charges," Roy added.
Similarly, taxi operators also charge an extra Rs 80 on hiring a taxi from their kiosk at the Indira Gandhi International Airport.
The operator, however, says the 'convenience charges' are being levied to make people book taxis through the Internet.
"We incur Rs 34 per taxi as overhead charges to run our call centre. If you book through the Internet, convenience charges are not levied," said Rajesh Puri, chief executive officer, Meru cabs.