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‘If papers are in order, there are no delays’

To curb the menace of the touts, a two-pronged strategy is followed. There is restricted entry to DDA office excepting on public hearing days, says DDA Vice-Chairman Ashok Kumar Nigam.

delhi Updated: Jul 12, 2010 00:28 IST
Sidhartha Roy
Sidhartha Roy
Hindustan Times

Getting any work done from DDA takes a lot of time. Why can’t the processes be simplified?

Since public interface involves various transactions of property or property related matters, verification is required at every stage. It requires administrative, legal and financial clearances. This takes time. If there is any lacunae in the documents or if at any stage there is some doubt, the transaction gets further delayed.

DDA jargon you should know
Refers to the allotment of a flat or plot to a person registered under a housing scheme of DDA.
It means you are the complete owner of the property and can use it, mortgage or sell as you wish.
Changing the name of the owner of a property, usually when the original owner dies.
Addition/ Alteration
Extension of rooms or adding fixtures to the property that were not part of the original building plan.
Same as mutation, transferring the ownership of property from one person to another.
Conveyence deed
This is proof that the legal title of the property has been transferred from one person to another.
Refers to the conversion of a property’s statues from being a leasehold to freehold property.
Refers to the inclusion of another person’s name in the property’s title deed.
When a property is on leasehold, you are the lessee and DDA the owner. You can’t mortgage or sell it. Usually 30 years long.
Hire purchase
A contract in which the buyer pays the DDA the price of the property in installments.

What has DDA done to curb the menace of touts?

To curb the menace of the touts, a two-pronged strategy is followed. There is restricted entry to DDA office excepting on public hearing days. All the employees at the Reception wear name badges and are easily identified. There is a system of Entry Passes to allow people on working days. There are also random checks on working days by various officers. Systems have been developed for increased dissemination of information. On the other hand, a serious effort is being made to study the systems and procedures to make them simple and to reduce discretion at the level of officers.

But touts can still be seen roaming freely outside DDA’s Vikas Sadan.

The area outside the building is not under DDA’s control but in order to restrict such practices we are trying to strengthen our own system so that people do not go to touts for information or to understand transactions or any guidance and get trapped. We are trying to deliver the services in a time-bound fashion so that there is no room for the touts.

According to your Citizen’s Charter, transactions should take between 15 to 90 days. The actual time taken can stretch into many years.

Any transaction can be done in a time-bound fashion if all the documents and all the procedures are followed by the allottees. In case the documents are in order, by and large the Citizen’s Charter is followed in most of the transactions. But in case there is any doubt or if there is any deficiency or problem in the documents submitted by the allottee it takes more time.

Paid up in full, but nothing to show

Sunil Sharma (30)
Training manager in an mnc

Prakash Chand Sharma (66) hates Delhi in the summers. Sharma could have spent the time in his house in the cool climes of Hamirpur, Himachal Pradesh, but for his son’s decision to buy a DDA flat.

Sharma’s son Sunil (30), who works for an MNC in Gurgaon, had booked a DDA flat in Lok Nayak Puram in DDA’s 2008 housing scheme. He’s deposited the money, but is yet to get a possession letter.

Since he can’t spend his working days visiting the DDA office, he got his parents to Delhi to help him. “My mother doesn’t leave the house in case the letter arrives and there is no one to receive it,” he said.

“My father makes the round of the DDA office regularly to enquire about my file,” he says.

“DDA has deployed counselors to help allottees but they send you to senior officials. Officials say there are no pending files and the letter must have been dispatched,” he said. The dispatch section, however, keeps telling Sharma that the letter has been sent but he hasn’t received any.

“I can’t take a half day’s leave every time I have to come here. DDA should have an online file tracking system so that we are saved the harassment,” he said.

A 30-year wait for a plot

Sushil jail (48)

Using a walker, Sushil Jain treads gingerly the all too familiar steps of DDA’s Vikas Sadan. When the 48-year-old Jain had his first tryst with DDA, he was a strapping teenager. Jain and his elder brother had booked two plots in Rohini in 1979 after depositing Rs 5,000. The brothers are yet to get those plots, whose price runs into several lakhs now.

“All the DDA officials know is how to raise objections and stop your work,” he said. “They recently objected that my signatures don’t match with the documents submitted earlier. How will they? I was an 18-year-old when I first signed the application,” he said.

Six years for a three-month job

Ramakant joshi (77)
Retd govt official

Six years ago, Ramakant Joshi (name changed on request), then 71, decided to sell his DDA flat in Rohini and distribute the money among his sons. But to do that, he had to first convert the property from leasehold to freehold and get it registered.

According to DDA’s citizen’s charter, the conversion from leasehold, which makes you a lessee of DDA, to freehold, when you become the owner of the property, shouldn’t take more than three months.

It has been six years that the septuagenarian Joshi or one of his sons have been visiting the DDA office on a regular basis.

“There are a thousand formalities and procedures before the DDA conducts a single transaction. I have been visiting their office for years and have written hundreds of letters but to no avail,” he said.

“It would not have taken so much time if I had just caught hold of a tout. However, I do not want to do that,” he said. “Why should I give someone my hard-earned money just to get a piece of letter? It might take six more years and I might die in the process but I will get my work done in a straight manner,” Joshi said.

“I don’t think DDA officials really want to become people-friendly,” he said.

First Published: Jul 12, 2010 00:15 IST