MCD logs in to Facebook to solve civic woes
From January, if your locality stinks and despite complaints no action has been taken by the civic agencies, post details of the issue - with photographs, if possible - on Facebook. Neelam Pandey reports.delhi Updated: Dec 15, 2010 01:08 IST
From January, if your locality stinks and despite complaints no action has been taken by the civic agencies, post details of the issue - with photographs, if possible - on Facebook.
To connect with the people of the city, the Municipal Corporation of Delhi (MCD) is setting up a group on the social networking site.
The group will focus on monitoring garbage stations (dhalaos) across the city.
There are a total of 2,500 dhaloas in the MCD area and each will be listed clearly on the MCD's Facebook group and people can register online their complaints and suggestions.
Residents will be able to upload pictures, videos and place any complaints related to sanitation and lifting of garbage in their areas which will have to be addressed in a time-bound manner.
Out of the MCD's 12 zones, sanitation has been privatized in eight zones including South, Central, City and others. The private concessionaires responsible for their areas will have to take action on any complaints posted on the site.
The MCD will monitor all the complaints received on the site and in case the private firm fails to take action, penalty will be imposed on them. The group will be launched in January and permission for the same has been given by the MCD commissioner.
"The MCD would like to empower the citizens and introduce monitoring by the community and make the system more transparent. Facebook will help us affix accountability and responsibility. Those who perform will be rewarded and those who fail will be penalized. The concessionaire will also get a platform to communicate with the public," said Anshu Prakash, additional commissioner (engineering), MCD. "Delhi will be the first city in the world to use Facebook as a platform for sanitation and to monitor garbage cleaning," he added.
In order to monitor the account, the MCD is setting up a control room wherein one assistant engineer and a junior engineer will access the account.
A meeting in this regard was held on Tuesday wherein the issue was discussed and the private concessionaires have welcomed the move.
Depending on the success of the project, the civic agency will include more areas such as health, cleaning of roads, complaints about sanitation workers among others through the medium.