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Bank officials take the place of broken ATM in Gurgaon

Bank officials started dispensing cash manually after the ATM broke down

gurgaon Updated: Nov 20, 2016 00:57 IST
Abhishek Behl
Abhishek Behl
Hindustan Times
Oriental Bank of Commerce,Sector 14,demonetisation
Officials sat with swipe machines and dispensed over Rs5 lakh to 250 customers on Saturday. (HT Photo)

The cash crunch in Gurgaon is forcing bankers to come up with innovative ways to dispense cash and serve those waiting in endless queues.

At the Sector 14 branch of Oriental Bank of Commerce, the bank officials started dispensing cash manually after the ATM broke down.

Two bank officials from the head office sat inside the ATM kiosk the entire day and dispensed cash using a swipe machine. Bank officials said they served over 250 customers in this manner and dispensed over Rs5 lakh.

Since it is located close to the Huda office in Sector 14, the ATM kiosk witnesses a heavy rush daily. “This is an emergency situation and we did not want customers to suffer. It was decided that two officials will sit in the kiosk and use a swipe machine to dispense cash. We noted the details of each customer and handed over the money to them,” said Satish Parnami, branch manager.

A detailed list of the debit cards which were being accepted by the swipe machine was also posted at the entrance of the kiosk so that people did not waste time waiting in line get money. “There are a number of government and private offices in the area. We needed to ensure that money was dispensed one way or the other,” Pranami said.

While money was dispensed at the ATM till 3.30pm, the bank branch was unable to distribute cash to customers after 11.30 pm, once the fresh currency was exhausted. “We were hoping to get fresh currency notes, but until 3pm there was no sign of a refill. I have been repeatedly telling people that they should not wait endlessly,” he said.

Most of the nationalised banks are receiving Rs4 to Rs5 lakh, on average, in fresh currency every day. This gets exhausted in three to four hours and, for rest of the day, the people keep waiting in vain for cash to arrive.

First Published: Nov 20, 2016 00:18 IST