Crumbling Civil Hospital in Gurgaon gets quality certification from health ministry

The hospital recently reported the death of two children for want of ambulances to shift them to New Delhi in time

gurgaon Updated: Jul 04, 2017 23:14 IST
Ipsita Pati
Ipsita Pati
Hindustan Times
National Quality Assurance Standard,NQAS,Ministry of Health and Family Welfare
The hospital, located in in Sadar Bazar, scored 85% in a survey conducted by a team from NQAS, which visited the hospital on June 30 last year. (Sanjeev Verma/HT PHOTO)

The civil hospital, which was in the news after plaster from the ceiling fell on patients in the maternity ward and where two children had died for want of ambulances, has managed to get the National Quality Assurance Standard (NQAS) certification on Tuesday.

NQAS is a board of quality control of government hospitals in India and recognises hospitals based on quality of health care and patient safety. It comes under the Union ministry of health and family welfare. With a view to ensure quality health care services in public health facilities, the national quality assurance programme was launched in 2014.

On April 13, a three-month-old boy had died at the civil hospital for want of fuel in the ambulance, which was supposed to take him to Safdarjung Hospital in New Delhi. He breathed his last after waiting for more than two hours for the transfer to take place.

On May 26, a three-year-old boy, who fell from a two-storey building, died while waiting for an ambulance to shift him from the Civil Hospital to Delhi’s Safdarjung Hospital. HT had earlier reported that the hospital has one ambulance per 500 patients.

The hospital also lacks doctors in the emergency ward and patients have been demanding that the bed strength be increased from 250.

Despite all that, the hospital in Sadar Bazar scored 85% in a survey conducted by a team from NQAS, which visited the hospital on June 30 last year.

The crumbling infrastructure of the 40-year-old hospital has inconvenienced patients from time to time. On May 29, plaster from the ceiling outside the emergency room collapsed injuring a hospital staff.

Last year, on April 11, the ceiling of the maternity ward had collapsed injuring a mother and infant. Even before that, similar incidents were reported in the hospital.

However, the certification means that the hospital has attained a “required level of quality in handling patients” and provides treatment as per the standard of NQAS.

The board awarded the certificate on May 9, but the hospital received it on Tuesday, the doctors at the civil hospital said.

“This recognition by the NQAS will assure the patients that they will get best treatment,” said BK Rajora, chief medical officer, Civil Hospital.

The hospital had applied for the accreditation after it improved certain parameters last year, the doctors said. These included hygiene, infrastructure, social and support services and awareness regarding handling patients.

“This is a proud moment for the hospital as NQAS accreditation is provided by the national health systems resource centre,” Rajora said.

First Published: Jul 04, 2017 23:12 IST