Hindustantimes wants to start sending you push notifications. Click allow to subscribe

Pay 60k compensation to customer for delay, Kerala court tells Indian Railways

By, Kochi
Oct 28, 2023 01:16 AM IST

The Ernakulam District Consumer Disputes Redressal Commission made the ruling on October 18.

A consumer court in Kerala recently directed the Indian Railways to compensate a passenger with 60,000 for causing him inconvenience, mental agony and financial hardship due to the delay of a train by over 13 hours.

Railways (Reuters File Photo)

The Ernakulam District Consumer Disputes Redressal Commission made the ruling on October 18 in response to a complaint filed by Karthik Mohan, employed with a private firm in Chennai. The complainant said that he had booked a ticket on the 22640 Alappuzha-Chennai Express from Ernakulam to Chennai in the hope of attending an important meeting in Chennai. However, the train suffered a delay of more than 13 hours, disrupting not only the complainant’s plans but also causing distress to many passengers on-board, including NEET exam candidates.

Unlock exclusive access to the latest news on India's general elections, only on the HT App. Download Now! Download Now!

The Railways argued that the train was delayed due to reconstruction work at Arakkonam in Chennai division. It also said that SMS notifications were sent to all reserved passengers, including the complainant, informing them of the delay and suggesting alternate transport options. Additionally, a full refund was also made available to the passengers, it said.

ALSO READ- After launch of Vande Bharat, airfares dropped by 20%-30%: CR

After hearing the arguments of both the parties, the Commission ruled, “The significance of a passenger’s time is undeniable. The unexpected delay caused substantial inconvenience and distress, particularly to the complainant, who had a pivotal professional commitment. Although the purpose of the journey was not specified at the time of ticket booking, the railways, as a major Public Sector Undertaking, ought to prioritise timely and efficient service.”

“Naturally, the complainant had suffered a lot of inconvenience, mental agony, hardships, financial loss, etc. due to the negligence on the part of the opposite parties. This order is rendered in favour of the complainant, reaffirming the principles of accountability, especially for institutions that form the backbone of a nation’s connectivity and economy,” it said.

Tell us what your First Vote will stand for in a short video & get a chance to be featured on HT’s social media handles. Click here to know more!

Get Current Updates on India News, Elections Result, Lok Sabha Election 2024 Live, Lok Sabha Elections Results 2024, Weather Today along with Latest News and Top Headlines from India and around the world.
Start 14 Days Free Trial Subscribe Now