Honda Cars, firm ordered to pay ₹50,000 to Sec-15 resident
After a local resident filed a complaint regarding deficiency in services by Honda Cars India Limited and its authorised company for destroying the stereo in his car, the district consumer disputes redressal forum, Chandigarh, directed the car company, as well as Joshi Automotive Pvt Limited, to replace the stereo with a new one and to pay a compensation of ₹50,000.punjab Updated: Apr 23, 2017 09:51 IST
After a local resident filed a complaint regarding deficiency in services by Honda Cars India Limited and its authorised company for destroying the stereo in his car, the district consumer disputes redressal forum, Chandigarh, directed the car company, as well as Joshi Automotive Pvt Limited, to replace the stereo with a new one and to pay a compensation of ₹50,000.
Prashant Johar, resident of Sector 15, Chandigarh, said the complainant in the case had purchased a Honda Accord (CH-01-AR-0998) from Joshi Automatives,Industrial Area, Chandigarh, on March 19, 2013.
It was said that in June 2014, there was a fault in the volume button of the stereo in his car, which was reported to the service manager of Joshi Automatives and the same was attended to. But again in November 2014, the complainant reported the issue regarding the stereo volume control button not working properly. It was further alleged that automotive company assured the complainant that the volume button would be replaced, but resultantly they removed the stereo from the car.
It was assured that the stereo would be replaced within one month, but after repeated follow up and visits, the same was fitted in the car of the complainant on January 10, 2015. Instead of fixing the problem, the complainant was repeatedly harassed and was told the stereo was sent to Nasik for repair to the stereo vendor.
The Sector-15 resident also told the forum that the primary display of the car of the complainant is till date not fitted and the secondary display has been left hanging loose in the car. Despite repeatedly contacting the officials of the automotives company since May 2015, as well as those of Honda Pvt Ltd, over email, he received no response.
It is pleaded that due to pathetic look of the interior of the car due to the removal of it screens and stereo console, as well as due to noise produced by vibration of the hanging screen and other loose components in the dashboard of the car, the complainant had to face embarrassment on his outings with his friends and family members.
The respondents submitted an affidavit of Jaswinder Singh, service adviser, and while admitting the factual matrix of the case, stated that the vehicle of the complainant was attended to most efficiently and effectively and the problem so mentioned was followed up.
The forum observed that the complainant after spending an amount of ₹18.8 lakh on the car for his comfort cannot be left on the mercy of callous attitude of the unscrupulous manufacturers and also dealers, which are not fully equipped with well trained technicians/mechanics.
It further added that both the respondents were found “grossly deficient in providing proper service to the complainant” thereby directing them to replace the stereo with screen display with a new one and install the same in the car of the complainant in a proper working order to the entire satisfaction of the complainant, within a period of 30 days from the date of receipt of certified copy of this order.