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British Airways says customers’ financial data stolen, 380,000 card payments compromised

The thefts occurred during a data breach that affected bookings made on the airline’s website between August 21 and September 5, British Airways said.

tech Updated: Sep 07, 2018 12:32 IST
Reuters
Reuters
London
British Airways,Data theft British Airways,Britain airlines
British Airways said that the personal and financial details of customers making bookings between August 21 and September 5 were stolen in a data breach on 380,000 payment cards. (AFP File Photo)

Financial data has been stolen from potentially hundreds of thousands of British Airways customers who made online bookings in recent weeks, extending a run of embarrassing technological mishaps suffered by the UK flag carrier.

The thefts occurred during a data breach that affected bookings made on the airline’s website between August 21 and September 5, parent International Airlines Group said on Thursday.

Around 380,000 card payments were “compromised”, it said.

In May 2017, the carrier suffered a massive computer system failure caused by a power supply issue near London’s Heathrow, which stranded 75,000 customers at Europe’s busiest airport over a holiday weekend.

Its chief executive said at the time it would take steps to ensure such an incident never happened again, but in July it was forced to cancel and delay flights out of the same airport due to problems with a supplier’s IT systems.

IAG said the data breach had been resolved and the website was working normally, and that no travel or passport details were stolen.

It was communicating with affected customers but advised any others who believed they might have been affected to contact their banks or credit card providers.

The airline had launched an investigation and notified police and other relevant authorities.

First Published: Sep 07, 2018 07:30 IST