Bug made WhatsApp app ‘obsolete’ for many users in India: Here’s the fix
A number of users woke up to an error message from WhatsApp stating their application had become “obsolete.”tech Updated: Jan 13, 2018 18:43 IST
A number of WhatsApp users in India are complaining that the application isn’t working anymore because it has become “obsolete”. WhatsApp has acknowledged the error message, and stated that the problem is being fixed.
“This is an issue that’s being fixed. It was a problem with how our app is distributed, which is not under our control,” said a company spokesperson.
Earlier, a number of users complained that their WhatsApp app had become “obsolete” overnight and they could not update it. “This version of WhatsApp became obsolete on 13-Jan-2018. Please go to the Google Play Store to download the latest version,” read the error message.
As expected, users weren’t very happy with the bug.
That moment when #WhatsApp behaves like #Modi. 😐😑😕— Srinivasan (@Cena_Srini) January 13, 2018
1. Declared older version is obsolete overnight.
2. Can't see the new messages for urgent needs.
3. Not able to download new version from Play store. #WhatsAppDown pic.twitter.com/whJxnWGFUK
When I woke up today morning and opened whatsapp, it said The version became obsolete on 13 Jan 2018 and update the app. When I checked in Google play, it says app is updated. Then I re-installed the app, but same message is appearing. What is happening?#whatsappdown pic.twitter.com/STYMuFqwLE— Rahul Rampure (@RahulRampure) January 13, 2018
@WhatsApp I have updated What's app to latest version on my RedMi Note 4 but still it shows this version is obsolete on 13.01.18.— Manish Surushe (@manishsurushe) January 13, 2018
Please find the attached screenshots for better clarity.
Please look into this as I m not able to use from yesterday. @WhatsApp @facebook pic.twitter.com/kKVZhoYfBo
Unable to use WhatsApp. A message shows "WhatsApp version is obsolete from today". @WhatsApp— Amit Sanghavi (@sanghaviamit) January 13, 2018
@MiIndiaSupport guys better fix the @WhatsApp #obsolete problem otherwise there'll be a lot of angry users— Joshua Fernandes (@ferns_j) January 13, 2018
I just had to guide my mom through installing an app from unknown sources, it's going to be a nightmare for those who aren't tech savvy#WhatsApp #obsolete #miapps #xiaomi
It appears that only select handsets were affected by the bug. According to a report in Techook, the problem seems to have largely affected Xiaomi smartphones. Another report in Firstpost says that a similar problem had occurred last week.
A YouTube search revealed that a similar problem had occurred earlier as well.
How to fix WhatsApp “obsolete” bug
One of the ways to fix the bug is by going to Settings > enable automatic date and time > automatic time zone > kill all apps > relaunch Whatsapp.
If this doesn’t work for you, you can delete the app and download the latest version from WhatsApp’s website. Just don’t forget to back up your content before the uninstall and re-install process.
First Published: Jan 13, 2018 18:42 IST