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‘Please try in a little while’, Amazon Alexa suffered hour-long outage in US on Wednesday

Throughout the outage period, when users asked Alexa for assistance, it replied: “Sorry. I’m having trouble. Please try in a little while”. The outage was soon resolved but the details about what went wrong remain undisclosed.

tech Updated: May 16, 2019 16:16 IST
Indo Asian News Service
Indo Asian News Service
San Francisco
Amazon Alexa,Amazon Alexa outage,Amazon outage
Users had trouble playing Spotify via Alexa and Google Assistant after the outage. (AP)

Amazon’s voice assistant Alexa suffered almost an hour-long outage in the US for reasons that remain undisclosed.

Instead of serving up the usual music, news or weather information on request, the voice assistant and smart home gadget appeared stumped for users in several US cities, including New York, Boston and San Francisco on Wednesday, CNET reported.

Throughout the outage period, when users asked Alexa for assistance, it replied: “Sorry. I’m having trouble. Please try in a little while”.

The outage was soon resolved but the details about what went wrong remain undisclosed.

“We had an issue that impacted some Alexa customers’ ability to interact with the service. The Alexa service is now operating normally,” said an Amazon spokesperson.

Users had trouble playing Spotify via Alexa and Google Assistant after the outage.

“No, it isn’t you... It’s #Alexa from Amazon. They are experiencing a large outage. No word when she’ll be back working,” a Twitter user posted.

First Published: May 16, 2019 16:16 IST