mystery shopper

Officials said the railway board is in the process of deciding if NGOs and other civil society groups can be engaged to man stations and trains.(HT/Photo for representation)

Railways may deploy undercover sleuths in stations and trains to check for discrepancies in services

By Press Trust of India | Press Trust of India, New Delhi
PUBLISHED ON JUN 14, 2018 07:26 PM IST
Called “mystery shoppers”, the undercover sleuths will look like normal passengers, but keep a keen eye on amenities — food, staff behaviour and quality on trains and at stations — and rate them on their performance.
Story Saved