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mystery shopper
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Railways may deploy undercover sleuths in stations and trains to check for discrepancies in services
By Press Trust of India | Press Trust of India, New Delhi
PUBLISHED ON JUN 14, 2018 07:26 PM IST
Called “mystery shoppers”, the undercover sleuths will look like normal passengers, but keep a keen eye on amenities — food, staff behaviour and quality on trains and at stations — and rate them on their performance.