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At Bengaluru airport, woman loses over ₹87,000 in lounge ‘scam’. Viral video

A woman reported a cybercrime incident at Bengaluru airport, losing over 87,000 while trying to access a lounge.

Updated on: Oct 24, 2024, 10:51:01 IST
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In yet another cyber crime incident, a woman fell victim to a scam at the Bengaluru international airport, losing over 87,000 while trying to get access to a lounge before her flight.

The woman suspected that the scammers accessed her phone through the 'Lounge Pass" app, allowing them to set up call forwarding and intercept one-time passwords (OTPs) to facilitate unauthorized transactions. (X)
The woman suspected that the scammers accessed her phone through the 'Lounge Pass" app, allowing them to set up call forwarding and intercept one-time passwords (OTPs) to facilitate unauthorized transactions. (X)

A video of the woman, who was unnamed, has been making rounds on social media as she narrates her ordeal. The incident occurred on September 29, she said. A social media user shared the video, adding, “This scam occurred inside the Bengaluru International Airport, to a person using an IPhone, which I regard as scam proof. Safeguard your hard-earned money, folks!”

She was traveling without her credit cards, so she showed a photo of one at the Bengaluru airport lounge to gain entry. The lounge staff then instructed her to download an app called “Lounge Pass” and complete a facial recognition process for security. Following these steps, she was later shocked to discover the fraud when she later checked her credit card statement.

Despite downloading the app, the woman never actually used the lounge, opting instead for a coffee at Starbucks before her flight, she said.

A few days post the trip, friends began telling her they couldn’t reach her by phone. Initially, she attributed this to ongoing issues with her Airtel service, which she had been experiencing for months. However, when someone mentioned that a man had been answering her calls, alarm bells began to ring, though she dismissed it at the time due to personal matters.

The situation took a dire turn when she discovered unauthorized charges on her credit card totalling over 87,000, transferred to a PhonePe account. She suspected that the scammers accessed her phone through the app, allowing them to set up call forwarding and intercept one-time passwords (OTPs) to facilitate the unauthorized transactions, she said.

Watch the full video here:

The woman has since reported the incident to the cybercrime department, alerted her bank and blocked her credit card to prevent further losses.

There have been increasing instances of cybercrimes happening in Bengaluru, especially those involving courier firms and digital arrests.

  • Yamini C S
    ABOUT THE AUTHOR
    Yamini C S

    Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.Read More