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I apologise for the mistakes we’ve made, says Uber CEO after losing London licence

While Uber has revolutionised the way people move in cities around the world, it’s equally true that we have got things wrong along the way, the CEO said.

world Updated: Sep 25, 2017 16:34 IST
Reuters, London
Uber,Uber CEO,Uber licence
On Friday, the British capital’s transport regulator deemed Uber unfit to run a taxi service and decided not to renew its licence to operate, which will end this week.(Reuters file)

Uber’s chief executive apologised on Monday for the taxi app’s mistakes in London and promised to change as the firm fights a decision by the city not to renew its licence.

On Friday, the British capital’s transport regulator deemed Uber unfit to run a taxi service and decided not to renew its licence to operate, which will end this week, citing the firm’s approach to reporting serious criminal offences and background checks on drivers.

“While Uber has revolutionised the way people move in cities around the world, it’s equally true that we have got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made,” CEO Dara Khosrowshahi wrote in an open letter.

“We will appeal the decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change.”

Uber has around 40,000 drivers and 3.5 million customers in the British capital.

The licence expires on September 30 but Uber has 21 days to appeal the decision, and has said it plans a challenge.

First Published: Sep 25, 2017 16:34 IST