The Delhi government launched a web portal for parents to register their complaints against errant private schools at a single platform.
Deputy chief minister, Manish Sisodia, said that people will now be able to register their complaints against private schools on issues such as fee hike and the lack of uniforms and books for students from economically weaker sections of society, among other things, at www.doepvt.delhi.gov.in.
“Earlier, people had to complain at 10 different places. For the convenience of the common man, we have introduced this single window complaint system. The government will closely monitor the complaints and fix the responsibility of officers concerned if there is any delay on his or her part in resolving complaints,” said Sisodia.
He assured that in 15 days, grievances will be resolved by district education officers concerned. The link to the portal will also be available on the DOE website, at www.edudel.nic.in.
People can register complaints against recognised private schools by providing basic information, like his/her name and contact number. The complainant can also track the status of his/her complaint on the website after, and can also update details, give additional information and upload supporting documents through the website.
Though fields like name is compulsory, the minister said that if the complainant specifies that his details be kept anonymous and not shared with the school, especially in cases where the disclosure of such information can affect the student, provisions can be made.
A senior official explained that a list of all recognised unaided private schools with locality name will be made available on the portal. “After registration of the complaint, the complainant will receive an SMS on their registered mobile number, having a unique grievance ID. The complaint will automatically be forwarded to deputy director education (district) concerned,” she said.
She also said that citizens would have the opportunity to give feedback on the process, once the grievance has been disposed. “Based on the feedback, we (higher officials) can choose to reopen the grievance,” she said.