Officials asked to work hard on Jansunwai portal to improve Noida ranking

Held at the behest of Gautam Budh Nagar district magistrate BN Singh, the workshop was organised by additional district magistrate (finance) Ghanshyam Singh.

In order to train the officials of district police, authority and district administration to use the Integrated Grievance Redress System (IGRS) or ‘Jansunwai’ portal, where people can register their complaints, a two-day workshop was held here on Friday and Saturday.

Stressing on the need to maintain accountability in public, the ADM said the portal will be monitored by officials based at Lucknow headquarters who will also keep a record of the time between complaint registered and action taken by authorities concerned.

Held at the behest of Gautam Budh Nagar district magistrate BN Singh, the workshop was organised by additional district magistrate (finance) Ghanshyam Singh.

The portal was launched state-wide by the then chief minister Akhilesh Yadav in 2016 in order to provide an online space to citizens to register their complaints against administration and law and order. The move was aimed at introducing accountability and transparency in the system and make officials more empathetic towards the citizens. On this portal, any citizen can login and register a complaint and then keep a track of it. The officials have to solve an issue within 15 days.

Stressing on the need to maintain accountability in public, the ADM said the portal will be monitored by officials based at Lucknow headquarters who will also keep a record of the time between complaint registered and action taken by authorities concerned.

The master trainer of the two-day workshop was Shailendra Bhatia, Deputy chief executive officer of Yamuna Authority, who gave a power-point presentation, teaching the officials about the nitty-gritty of the portal.

He also suggested setting up of an IGRS office in every department of the administration, police and authority.

“Every department must have an individual IGRS office with assistant officer and a computer operator to handle it. A separate register must also be maintained to keep track of the complaints that have to be sorted on priority basis. Every day, officials must take note of the complaints received at 9 am, 1 pm and 5 pm and download these complaints from the portal. This way they will be able to work more efficiently,” said Bhatia.

The DCEO also recommended better ranking of the district by ensuring that none of the complaints gets carried forward to next month.

“This way, we will be able to maintain better ranking of GB Nagar on the portal. If by mistake, a complaint of other department gets registered in a different department’s portal, then the authority concerned should immediately return the complaint. It doesn’t require any paperwork and it will save time,” said Bhatia.