Over pending CM Window complaints: Sonepat DC issues show-cause notices to 41 officers

Sonepat DC said the CM Window was an important mechanism for addressing citizens’ grievances and that every officer was responsible for ensuring their fair, effective and timely resolution

Sonepat deputy commissioner (DC) Neha Singh has issued show-cause notices to the heads of 41 departments over delays in resolving public grievances lodged on the CM Window portal, directing them to submit explanations within three days and dispose of the pending complaints within seven days.

The officials have also been asked to examine each grievance on the basis of facts. (HT Photo for representation)

The officials have also been asked to examine each grievance on the basis of facts, prepare appropriate action-taken reports and upload the necessary supporting documents on the portal within the stipulated timeframe.

Those served notices include the tehsildars of Sonepat, Gohana, Ganaur and Kharkhoda; the naib tehsildar of Rai; and the sub-divisional officers (civil) of Sonepat, Ganaur, Gohana and Kharkhoda.

The list also includes the district revenue officer, Sonepat; block development and panchayat officers of Murthal, Ganaur, Kharkhoda, Sonepat, Rai and Kathura; the chief executive officer of the district council; the district development and panchayat officer and other officials.

Singh said the CM Window was an important mechanism for addressing citizens’ grievances and that every officer was responsible for ensuring their fair, effective and timely resolution.