Justin Timberlake cancels Columbus concert: How to get your ticket refund

Justin Timberlake cancels Columbus concert due to severe flu, promising refunds.

Justin Timberlake has cancelled his Thursday concert in Columbus, Ohio, due to severe flu. Just after opening at Nationwide Arena Thursday night, the singer announced the last-minute cancellation on his Instagram.

Justin Timberlake expresses heartbreak over concert cancellation in Columbus, assures ticket refunds. (Photo by Richard Shotwell/Invision/AP, File)(Richard Shotwell/Invision/AP)

“You guys, I'm heartbroken. I have to cancel the show tonight. I went into soundcheck battling the flu and now it's gotten the best of me. It kills me to disappoint you and my team who worked so hard to make this show happen. I want to reassure you, you'll be getting refunds for your tickets. I love you all,” he posted on Instagram.

Earlier in the day, Timberlake’s wife Jessica Biel, lauded the Columbus tour posting, “There’s truly nothing this man can’t do. It’s been so special to watch you, listen to you, and be alongside you for this tour. One last show tonight, give it all you’ve got. I am the proudest.”

The Columbus concert was part of Timberlake’s Forget Tomorrow World Tour, originally announced in February 2024. The show was initially set for October 23 but had already been rescheduled once before following his DUI case.

How to get your ticket refund

No announcement has been made regarding when ticket refunds will be processed, but Timberlake promised in his post that everyone will “be getting refunds.”

Ticketmaster, the official ticket vendor, has assured customers that refunds should appear within 14 to 21 days.

“Unfortunately, the Event Organizer has had to cancel your event,” the company stated on its website.

“You don’t need to do a thing. We’ll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer.”