IndiGo flight status highlights: IndiGo says compensations for flights cancelled within 24 hrs to cost ₹500 cr

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• In a fresh statement on refunds and compensation on Friday, Indigo said its primary focus was “ensuring that all refunds for affected customers are processed efficiently, expeditiously, and with the utmost urgency.”

• Indigo said that most of the passengers had been given refunds, and the remaining ones would “reflect shortly.” The carrier said it would identify “severely” affected passengers and reach out to them in January for compensation.

• Indigo said the compensation amount is estimated to exceed ₹500 crore. The amount would be given to "customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports", the airline said.

• IndiGo was slapped with a penalty of nearly ₹59 crore in relation to GST and the airline will contest the order, PTI news agency reported. he Additional Commissioner of CGST, Delhi South Commissionerate, has imposed the penalty of ₹58,74,99,439 on the airline for the financial year 2020-21.

• On Friday, IndiGo said it was set to operate over 2,000 flights. The airline has resumed its operations across its 138 destinations, with its "on-time performance" being consistently normal “as per IndiGo standards.”

IndiGo flight status live updates: IndiGo said its priority currently is issuing refunds to the passengers and while most of the refunds have been issued, remaining ones will be completed soon. "At this stage, our primary focus through December 2025 is ensuring that all refunds for affected customers are processed efficiently, expeditiously, and with the utmost urgency. Most of them have already been completed, and the remaining ones will reflect shortly," IndiGo said on X.

IndiGo flight status live updates: As IndiGo Airlines on Friday said the compensation amount will exceed ₹500 crore, it added that the process of "identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December" is underway and the airlines will "reach out to all such customers in January so that compensation can be extended smoothly."

IndiGo flight status live updates: IndiGo said on Friday that it has estimated the compensation amount will exceed ₹500 crore for customers whose flights were cancelled within 24 hours of departure and who were left severely stranded at certain airports across the country. In a statement released on X on Friday, the airline mentioned, "Our goal is to make this process (of refunds) as transparent, easy, and hassle-free as possible for you. We will be provided compensation which, in our current estimation, will be in excess of ₹500 crores to customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports."

IndiGo flight status live updates: IndiGo Airlines is roping in Chief Aviation Advisors LLC, led by Captain John Illson, veteran aviation expert to find out the “root cause analysis of the recent operational disruption”. The decision was taken over the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board. "Chief Aviation Advisors LLC, led by Captain John Illson, veteran aviation expert, to conduct an independent expert review and assessment of the recent operational disruption and the contributing factors," the airline said.

IndiGo flight status live updates: IndiGo has been slapped with a penalty of nearly ₹59 crore in relation to GST and the airline will contest the order, news agency PTI reported. The Additional Commissioner of CGST, Delhi South Commissionerate, has imposed the penalty of ₹58,74,99,439 on the airline for the financial year 2020-21. In a filing to the BSE, IndiGo said the department has raised GST demand, along with penalty. "The company believes that the order passed by the authorities is erroneous. Further, the company believes that it has a strong case on merits, backed by advice from external tax advisors. "Accordingly, the company will contest the same before the appropriate authority," it said.

IndiGo flight status live updates: IndiGo's chairman Vikram Singh Mehta on Thursday assured that its board would examine every aspect of the recent disruption. In a video message posted to the IndiGo's official X handle, Mehta said the airline's Board had also decided to take the assistance of external technical experts. These experts will work with the company's management and help determine the root causes for the disruptions, which would later be followed by “corrective action”, he said. While apologising for the flight cancellations and delays, Mehta said, “Thousands of our passengers were left stranded. Many missed important family events, business commitments, medical appointments and international connections. Baggage was delayed or misdirected. I know how much distress this has caused.”

IndiGo flight status live updates: Passengers impacted by IndiGo's cancellation chaos will receive a full refund for airline-cancelled flights and also for flights they cancel or reschedule themselves. This refund exemption and waiver for rescheduling charges for passengers on initiating cancellations is only till December 15, 2025. Here is how can you claim the refund:
• Visit the official IndiGo website and choose the Refund option, or visit https://www.goindigo.in/refund.html

• Enter your details, including your PNR/ Booking reference number and Email ID/ last name.

• Once your itinerary shows up, select ‘Cancel Flight/ Booking’ option and proceed.

• The refund amount will be shown on your screen along with options on the refund methods. Select your preferred refund method – back to the source or credit shell (which can be used for future flight bookings) – and click on ‘Proceed.’

• Review the booking details and then proceed. Once done, a message on your screen saying ‘Your Booking is Cancelled’ will show up.

• A booking refund in cash can be done at the domestic airport counter, according to the IndiGo website. However, for payments made at the international counter, passengers will have to mail IndiGo at customer.relations@goindigo.in, following which the carrier will provide further assistance.

IndiGo flight status live updates: IndiGo has been gradually getting back on track asfter a week of cancellation chaos triggered by operational disruptions. On Friday, IndiGo said it was set to operate over 2,000 flights. The airline has resumed its operations across its 138 destinations, with its "on-time performance" being consistently normal “as per IndiGo standards.” "Demonstrating continuous operational normalisation and stability since the last four days, IndiGo is set to operate over 2,000 flights today, as per its revised scaled-down schedule. All our 138 operational destinations are connected, and our on-time performance has been consistently normal as per IndiGo standards," the airline said in a statement.

IndiGo flight status live updates: Aviation minister Ram Mohan Naidu on Friday spoke in Lok Sabha about the challenges of the aviation sector and government's role during airlines' crises as he cited the IndiGo crisis. He said the Centre has the power to interfere and cap the fares in cases of "extraordinary circumstances". "The slogan 'Hawai chappal se hawai jahaz' has been proved right with the way the members here have put up their views. Unless it is connected to the masses of the country, you don't see that kind of emotion being spoken from members on both the sides. So, that is an example of how deeply and inclusively under the leadership of Prime Minister Narendra Modi, the civil aviation is connected in the country," Naidu said in Lok Sabha.

IndiGo flight status live updates: The Directorate General of Civil Aviation (DGCA) sacked four Flight Operations Inspectors (FOIs) amid the ongoing IndiGo flight cancellations crisis. FOIs work as part of DGCA's regulatory and safety oversight functions, often deployed to monitor airline operations.These officials, who come on deputation from various air operators, ensure aviation safety by inspecting, auditing, and certifying airlines and personnel, such as pilots, dispatchers, and cabin crew, to meet strict regulatory standards, verifying various regulations and overseeing training, flight standards, and accident prevention measures in India.

IndiGo flight status live updates: IndiGo cancelled around 160 from Delhi and Bengaluru on Friday amid the ongoing cancellation crisis that has hit the airlines for over a week now. From Delhi, 105 flights, including 52 departures and 53 arrivals, were cancelled, while 31 arrivals and 23 departures were cancelled from Bengaluru airport, PTI reported, citing sources. Despite the airline claiming to have restored and stabilised operations from December 8, over 200 flights were cancelled on Thursday. On Friday morning, the number of cancellations was 54, HT has learnt.

IndiGo flight status live updates: Battered by cancellation crisis, IndiGo Airlines is gradually moving towards stabilisation of its operations, as per the data shared by India's key carrier. Here is date-wise flight ops data shared by the IndiGo:

December 8- 1,700+ flights
December 9- 1,800+ flights
December 10- 1,900+ flights

December 11- 1950+ flights
December 12- 2,000+ flights

IndiGo flight status live updates: IndiGo on Friday said it expected to operate over 2,000 flights as operations near normalcy after over 10 days of cancellation crisis. “All our 138 operational destinations are connected, and our on-time performance has been consistently normal as per IndiGo standards,” it said in a statement.

IndiGo flight status live updates: IndiGo Airlines' decision to appoint Chief Aviation Advisors LLC, led by Captain John Illson, veteran Aviation Expert to find out the "root cause analysis of the recent operational disruption" comes after the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board. The CMG was constituted in the first week of December when operational disruptions prompted mass cancellations and delays to its flights.

IndiGo flight status live updates: Congress MP Deepnder Singh Hooda accused the government of fostering monopolies and duopolies in major industries, like the aviation, saying that such concentration of power was "never seen before in India". In aviation, he said, "Sixty-five per cent of the market is with IndiGo and 26 per cent with Air India and if both decide fares together, passengers have no choice."

IndiGo flight status live updates: The recent cancellation chaos that rattled the IndiGo Airlines will be assessed by a specialised consulting firm, the crisis-hit airlines said on Friday. “The objective is to conduct an independent root cause analysis of the recent operational disruption, besides opportunities for improvement. This decision follows the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board. As part of its assessment, the CMG advised commissioning an independent expert review in the matter,” IndiGo said in a statement.

IndiGo flight status live updates: Fair trade watchdog CCI is examining whether IndiGo Airlines, country's largest airline, violated competition norms, PTI quoted a senior official as saying. as the carrier faces regulatory scrutiny over significant flight disruptions. The Competition Commission of India (CCI) is internally examining whether IndiGo violated competition norms, the senior official told PTI. According to the official, various aspects, such as the overall dominant position, dominance in particular routes, and whether there is abuse of dominance, will be looked into.

There is no formal complaint against IndiGo so far, and the CCI is examining whether competition rules have been violated suo motu, the official added.

IndiGo flight status live updates: Civil aviation minister Ram Mohan Naidu blamed the airline’s “gross mismanagement” and issues with the crew rostering system for the scheduling meltdown that affected millions of flyers this month.

“The crisis was a result of gross mismanagement by IndiGo only. There were some issues with their internal crew rostering system, which could have been avoided in compliance with the new norms under the Flight Duty Time Limitation (FDTL) guidelines, which unfortunately did not happen,” Naidu told news channel India Today. Read the full report here.

IndiGo flight status live updates: Aviation minister Ram Mohan Naidu held a review meeting on Friday to check how airlines are preparing for the winter fog period.

“All stakeholders have been instructed to ensure full compliance, fix accountability and implement strict SOPs for fog operations. To maintain smooth operations, emphasis has to be laid on real-time data exchange, activation of war rooms and deployment of CAT II/III compliant aircraft with qualified crew,” he posted on X.

He added that clear instructions have been given to ensure safe, smooth and well coordinated operations.

IndiGo flight status live updates: Fair trade watchdog CCI is examining whether the country's largest airline, IndiGo, violated competition norms, a senior official told PTI on Friday amid the carrier facing regulatory scrutiny over flight disruptions.

The Competition Commission of India (CCI) is internally examining whether IndiGo violated competition norms, the senior official told the news agency.

IndiGoflight status live updates: Speaking to ANI on the IndiGo crisis, CPI(M) MP Amra Ram said, “Looking at the situation, the Aviation Minister should resign...This is a failure of the Civil Aviation Ministry.”

Lack of proper planning in implementing the new set of flight duty norms from November 1 is being attributed as a key factor for the operational disruptions at IndiGo, apart from other factors.

IndiGo flight status live updates: The disruptions caused by IndiGo flight operations were widely attributed to the airline's failure in implementing the second phase of the Flight Duty Time Limitations (FDTL) that came into effect in November. The government also blamed the airline's “mismanagement” and handling of its crew roster.

The government also ordered IndiGo, India's biggest domestic carrier, to cut down its daily operations by 10% in light of the flight disruptions.

IndiGo flight status live updates: Congress MP Karti Chidambaram on Friday held the Directorate General of Civil Aviation and the Ministry of Civil Aviation equally responsible for the IndiGo flight operations crisis and said that an impact study should have been carried out before issuing a notification on Flight Duty Time Limitations (FDTL).

Speaking to ANI, Karti Chidambaram said, "While the airline is primarily responsible, the DGCA and the Ministry of Civil Aviation are also equally responsible, as they are the ones who gave the new notification on flight crew rest times. They should have conducted an impact study to see whether the airlines are capable of implementing it." (ANI)