In the beginning, there was time. Then the management types came in and tagged some of it “quality time” and things began to get complicated.
Quality has been a legitimate human concern for millions of years, but it was an idea largely restricted to things: food, habitation, crafts, arts, manufactured goods. A shift occurred in the latter half of the 20th century. This is when quality-management techniques, which had until this point been restricted to the world of business, began
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