Flipkart customer receives stones instead of ₹22,000 phone he ordered. Company apologises

The Ghaziabad man claimed that his return request was rejected by Flipkart after he received stones instead of the Infinix Zero 30 5G phone he had ordered.

A man in Ghaziabad ordered a smartphone worth ₹22,000 from Flipkart on March 28. The order was delivered the same day. However, when the man unboxed the package, he was shocked to find stones nicely packed instead of the smartphone he had ordered. The man then tried to return the package but the company rejected his return request.

The image shows the stones that the Flipkart customer received instead of the phone he had ordered. (X/@Abhishek_Patni)

Read| Flipkart customer orders Nothing Phone (2a), gets low-cost device instead: ‘Scam-kart’

“A Ghaziabad resident claims he ordered a mobile phone worth Rs22,000 through Flipkart but instead received stones! The victim claims the courier refuses to take back the parcel. So much so for online shopping,” reads the caption to the picture shared on X.

According to the screenshot, the man ordered Infinix Zero 30 5G in Golden Hour with 256 GB storage

Take a look at the post shared on X here:

Flipkart apologised and wrote, “We’d never want you to get anything but what you ordered and are extremely sorry about this instance. To assist you further, kindly provide us with your order details via private chat so that they remain confidential here. Awaiting your response.”

The company further cautioned customers not to respond to social media handles impersonating them. “Please do not respond to fake social media handles impersonating our brand to safeguard your interactions.”

This, however, is not the first time that a customer received something else instead of what they ordered. Earlier, a man in Kashmir placed an order for the newly-launched Nothing Phone 2a worth ₹20,808. However, he received a low-cost phone from a brand called I Kall. What’s more, when he tried to return it, Flipkart rejected his return request on “whimsical grounds”.

In response to this, Flipkart customer service told the customer that his request was rejected as the courier service provider confirmed the delivery of the order with the “product being intact”. The company further shared that his request was pending as the images he uploaded in the complaint could not be validated.