Bengaluru couple finds cobra inside Amazon Xbox parcel, delivery giant responds
The Bengaluru couple, both engineers, claimed that the cobra started crawling out when they opened the X box controller package from Amazon.
A couple from Bengaluru claimed they found a live cobra inside their Amazon package. Reportedly, the engineer couple ordered an Xbox controller from the online delivery platform but were in for a scary surprise when they received the package. Upon opening the parcel, they came face to face with the snake.
"We ordered an Xbox controller 2 days ago from Amazon and received a live snake in the package. The package was directly handed over to us by the delivery partner (not left outside). We live on Sarjapur road and captured the entire incident on camera, plus we have eyewitnesses to the same," the customer told India Today.
The customer told the outlet that they received a refund but raised questions about the risk that this incident posed to their lives. "We did receive a complete refund, but what do we get for risking our lives here with a highly venomous snake? This is clearly a safety breach caused solely by Amazon's negligence and their poor transportation/warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety?" the customer added.
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A video of the snake inside the package is going viral on social media. The video shows a half-opened Amazon package kept inside a bucket. A snake stuck in the packaging tape is wiggling and trying to escape.
Take a look at the viral video here:
"They have just shared a full refund, which they should have anyway. But we did not receive any compensation or an official apology beyond that. Their typical we regret the inconvenience caused to you, I believe does not count. This is by all means not acceptable to us as Amazon customers and to their delivery partner as an employee. This is a clear breach of safety. Also, I do not think we will receive a satisfactory resolution anytime soon," the customer told the outlet.
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The snake was reportedly captured and later released in a safe place out of people's reach.
How did social media react?
It didn’t take long for social media users to react to the video. While some were concerned, many posted funny reactions to it. Just like this individual who wrote, “Cobra doesn't even live in the Amazons, how is this possible”. Another added, “Delivered from amazon forest.”
While a third commented, “Seems like Amazon is delivering packages straight from the Amazon rainforest,” a fourth posted, “I am more scared for the delivery guy. Is he okay? Because this seems to have been stuck to the packaging.”
How did the company respond?
In an email communication, an Amazon India spokesperson said, “The safety of our customers, employees and associates is a top priority for us. We work hard to provide customers with a trustworthy shopping experience and it’s our commitment to go above and beyond to make things right for them. We take all customer complaints seriously and are investigating this incident."
