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Bengaluru's electricity body first in India to allow payment for EV charging via WhatsApp

The new interface to EV Mithra app will provide a seamless charging experience for electric vehicle (EV) users, said the Managing Director of BESCOM.

Published on: Sep 11, 2024, 19:30:12 IST
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The Bangalore Electricity Supply Company Limited (BESCOM) has introduced the ability to start and pay for EV charging sessions via Whatsapp.

BESCOM has also launched an innovative AI-based customer support bot called https://ev.bot powered by Pulse Energy. (Pradeep Gaur/ Mint File Photo)
BESCOM has also launched an innovative AI-based customer support bot called https://ev.bot powered by Pulse Energy. (Pradeep Gaur/ Mint File Photo)

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BESCOM has also launched an innovative AI-based customer support bot called https://ev.bot powered by Pulse Energy, said a press statement from the company on Tuesday.

The new interface to EV Mithra app will provide a seamless charging experience for electric vehicle (EV) users, said Mahantesh Bilagi, Managing Director, BESCOM.

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“As the nodal agency for developing EV charging infrastructure in Karnataka, BESCOM is committed to expanding our network and improving the management of charging stations. The new interface of the 'EV Mithra' app is a step in that direction, and it’s encouraging to see over 15,000 downloads already. We invite all EV users to take advantage of this enhanced experience,” said Bilagi.

The app is compatible with both Android and iOS devices and is available in nine languages, including Kannada.

 
ABOUT THE AUTHOR
Yamini C S

Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.

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