Bengaluru's Namma Metro Rail launches QR ticketing service on WhatsApp
WhatsApp and Bangalore Metro Rail Corporation Limited (BMRCL) on Monday announced a partnership to launch Namma Metro's WhatsApp chatbot-based QR ticketing service.
WhatsApp and Bangalore Metro Rail Corporation Limited (BMRCL) on Monday announced a partnership to launch Namma Metro's WhatsApp chatbot-based QR ticketing service.
BMRCL claimed it is the first transit service globally to enable end-to-end QR ticketing on WhatsApp.
The chatbot is integrated with Unified Payments Interface (UPI) powered payments on WhatsApp and will allow 'Namma Metro' commuters to purchase tickets and recharge their travel pass right within WhatsApp.
BMRCL claimed it is the first transit service globally to enable end-to-end QR ticketing on WhatsApp. The corporation said its WhatsApp chatbot is available in English and Kannada for all commuters of 'Namma Metro'.
To use the service, commuters need to simply send ‘Hi’ to BMRCL’s official WhatsApp chatbot number 9181055 56677 and choose from the various options such as recharging metro travel pass and purchasing single journey tickets using payments on WhatsApp.
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"The process of making the payment is a seamless experience that gives users the option to pay without leaving the WhatsApp chat interface. After choosing their travel details, users are given the option to pay using payments on WhatsApp by authenticating the transaction using their UPI pin," the BMRCL said.
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"The process of making the payment is a seamless experience that gives users the option to pay without leaving the WhatsApp chat interface. After choosing their travel details, users are given the option to pay using payments on WhatsApp by authenticating the transaction using their UPI pin," the BMRCL said.
It said the interface makes the user experience easy and interactive, adding that commuters can plan their transit on-the-go and make payments without leaving the WhatsApp chat.
Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.
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