MCG reviews 215 citizen complaints, imposes fines in two
Under its 24-hour challenge initiative, the Municipal Corporation of Gurugram (MCG) on Saturday reviewed 215 complaints related to sanitation issues, roads, pollution and service-level agreement (SLA) violations filed by citizens over the last week across its zones, officials said
Under its 24-hour challenge initiative, the Municipal Corporation of Gurugram (MCG) on Saturday reviewed 215 complaints related to sanitation issues, roads, pollution and service-level agreement (SLA) violations filed by citizens over the last week across its zones, officials said.
The review was conducted by MCG commissioner Pradeep Dahiya to assess complaints (HT)
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The review was conducted by MCG commissioner Pradeep Dahiya to assess complaints. The corporation has also laid down a standard operating procedure (SOP) to ensure accountability in service delivery, officials said.
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Under the SOP, complaints involving SLA violations will first be examined by the concerned cluster head. Notices will be issued to the concerned officials, who will then submit their replies within three days. The responses will be reviewed before a final decision such as imposing fines and suspending concerned officials. The SOP consists of provisions for withholding the salary of the concerned official or employee until the complaint is resolved, officials said.
Of the 215 cases reviewed, Zone 1 accounted for 24. A fine of ₹10,000 was imposed in one case, and notices were issued in two. Zone 2 received two cases. Zone 3 received 16 cases, and a fine of ₹10,000 was imposed in one of the cases, and notices were issued in 11. Zone 4 had 67 cases, and notices were issued in 13 cases. Meanwhile, Zone 5 received 17 cases and Zone 6 received the remaining 89 cases, according to an MCG statement.
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Meanwhile, the corporation identified several hotspots where sanitation and waste management issues persist. Some of these locations include Palam Vihar, sectors 23, 45, 56 and 57, Sushant Lok-I and Ardee City, officials said.
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Meanwhile, the corporation identified several hotspots where sanitation and waste management issues persist. Some of these locations include Palam Vihar, sectors 23, 45, 56 and 57, Sushant Lok-I and Ardee City, officials said.
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest.
Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents.
Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure.
Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing.
Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity.
Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations.
Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling.
A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.
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