The effects of the global Microsoft service disruption have extended to the aviation sector in India, with several airlines reporting difficulties in their communication channels, including customer support services. IndiGo and Akasa Air flagged disruptions to their email support, while Air India said its operations and communication channels remained unaffected.
IndiGo said its email support services had been affected by the disruption and warned that it might not be able to receive emails from customers. However, the airline said its other support channels remained operational and advised passengers seeking urgent assistance to contact its AI-powered support service, 6E Skai.
In a statement, IndiGo said, “Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails.”
Deep Dive
Which Indian airlines reported customer communication problems during the Microsoft outage?
How can IndiGo and Akasa Air passengers get urgent help if email support is disrupted?
Did the Microsoft outage affect Air India flights?
“All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app,” IndiGo added.
Also read: Microsoft outage LIVE updates: 14 hours on, tech giant struggles to restore Outlook, Teams, 365
Akasa Air reported delays in email support system
Akasa Air reported delays in its email support services due to the ongoing Microsoft disruption.The airline stated that it might be unable to receive customer emails.
{{/usCountry}}Akasa Air reported delays in its email support services due to the ongoing Microsoft disruption.The airline stated that it might be unable to receive customer emails.
{{/usCountry}}The airline advised passengers to contact its 24/7 Akasa Care Centre or use its social media channels for immediate assistance.
"For immediate assistance, please contact our 24/7 Akasa Care Centre at +91 9606 112131 or reach out to us through our social media channels. Our team will be happy to assist you," said in a statement on X.
Also read: Failed health check, elevated load, server restart: What led to the Microsoft outage
Air India says flight operations and communication channels unaffected
Meanwhile, Air India said it was closely monitoring the Microsoft outage but reported no disruption to its flight operations or customer communication channels.
The airline said it had temporarily rerouted its emails to ensure that messages from customers continued to reach its support teams. It also maintained that it was responding to emails within its usual 24-hour timeline.
In its statement, Air India said, "We are closely monitoring the ongoing Microsoft outage. Our flight operations remain unaffected, and there is currently no impact on any of our communication channels".
"To ensure seamless support, we have temporarily rerouted our emails so that every message continues to reach us without interruption, and we are responding to all emails within our usual 24-hour timeline. All channels are functioning as expected," Air India added.
Air India said its voice support, AI.g, social media and customer notification services are functioning without any disruption.
Also read: Microsoft working on ‘alternate workstreams’ as outage fix fails to deliver expected results
The airline also reiterated its commitment to assisting passengers and said it would continue monitoring the situation.
"We remain fully committed to supporting you at every step and will continue to keep a close watch on the situation."
As the outage, deemed the tech giant's most severe disruptions in recent memory, continued unfixed for over 15 hours as on Friday afternoon, Microsoft said an investigation into the incident had found “a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.”