McDonald’s apologises after customer finds ‘cockroach legs’ in coffee
The customer in Bangkok was offered a fresh cup of coffee but it too contained what appeared to be ‘cockroach legs’, leading him to believe the problem was with the coffee machine.world Updated: Oct 20, 2017 20:07 IST
McDonald’s has apologised after a customer in Bangkok complained about finding what appeared to be “cockroach legs” floating in his coffee.
The customer, who uses the name Nostalgic Eik on Facebook, posted a photo of his cup of coffee which showed what he described as “cockroach legs” floating on top. The post made on Tuesday went viral, with more than 1,700 shares and more than 14,000 reactions by Friday.
On Thursday night, McDonald’s Thailand posted a statement on Facebook to “apologise for the incident” and assured customers its employees would follow the global fast food chain’s safety standards.
The statement in Thai said the concerned outlet’s manager had apologised to the customer about the incident and provided a fresh cup of coffee, according to Channel News Asia.
McDonald’s said staff members at the outlet had opened the coffee maker to check it in line with food safety standards. The machine was later taken away for an inspection.
The customer had asked a staff member to replace the coffee as he believed the “cockroach legs” might have been in the cup before the drink was poured.
“But when the employees poured another cup, it seemed that they found more cockroach legs in the coffee. I felt even more terrible,” Nostalgic Eik wrote in a post on McDonald’s Thailand’s Facebook page.