A Bengaluru-based couple has taken to social media to share a disturbing experience involving an Uber driver who allegedly verbally abused them and acted aggressively after seeing they had two suitcases.
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The incident reportedly took place near Agara Lake in Bengaluru, shortly after the couple returned from a trip to Varkala. In a post shared on Reddit, the user detailed how an Uber Go ride turned hostile when the driver saw the couple with luggage and refused to take them, claiming that Uber Go doesn’t permit suitcases, a policy the rider said he had never encountered before.
When the couple asked the driver to cancel the ride, tensions escalated. “he started hurling abuses at my wife and me. When I started recording for safety, he even stepped out of the car and tried to get physical,” the Reddit post read. The user also mentioned that the incident was captured on video and attached to the post.
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{{/usCountry}}The most frustrating part, according to the user, is Uber’s response. Despite filing a complaint immediately after the incident, the couple says they have only received generic responses over the past month. “No meaningful follow-up, no accountability,” the post added.
The post has sparked concern among users over rider safety and the apparent lack of action from ride-hailing platforms in handling such complaints. Several users chimed in with comments, asking the man to go to police. “Really sorry you had to go through this man. The driver is at fault,” one comment read.
“Uber Go usually gets you the smallest cars. And usually they cannot carry luggage. Dunno what the driver's reason for objection is, but if I had luggage, I'd specifically book a Uber sedan instead of Go. All said, this driver yelling and losing his mind is not acceptable conduct,” another reply stated.
Disclaimer: This report is based on user-generated content from social media. HT.com has not independently verified the claims and does not endorse them.