Days after a major outage hit Airtel, the network is down again. This time, the users in Bengaluru and several other major cities have been majorly affected by the outage.
According to DownDetector, a website that tracks tech crashes, complaints about the Airtel outage peaked at around 12:15 PM, with 7,109 reports about the crash.
Apart from Bengaluru, users in Delhi, Chennai, Mumbai Hyderabad, Kolkata, Surat, Ahmedabad and some other cities also reported the outage, according to the DownDetector map.
According to Airtel Cares, the issue appears to be due to a temporary connectivity disruption. The company said that the problem is expected to be resolved in one hour.
“We apologise for the inconvenience. The issue you're facing appears to be due to a temporary connectivity disruption and is expected to be resolved within 1 hour. Once that time has passed, please restart your mobile phone to restore services. Thank you,” the Airtel Cares message read.
DownDetector showed recovery in the outage reports around after 1 pm. However, there were still more than 150 reports of outage by users around 4 pm.
{{/usCountry}}DownDetector showed recovery in the outage reports around after 1 pm. However, there were still more than 150 reports of outage by users around 4 pm.
{{/usCountry}}Among the users affected by the outage, 51 per cent reported signal issues, while 32 per cent reported problems with the mobile internet. 17 per cent of the users faced total blackout, according to DownDetector.
Many users reacted to the outage on social media, with some saying that the company should at least notify its users about the disruption.
“Airtel internet down in Bangalore today? Anyone else facing this?@airtelindia, at least notify users about outages instead of leaving us clueless!” a user wrote on X.
“Airtel postpaid is down since last 6 hours, not able to make call or acces internet.@airtel is works, zero accountability and you can’t talk to customer care, @TRAI you should atleast take some action, it’s look like @airtelindia has taken Indian citizen for a ride,” another user shared their frustration.
Previous Airtel outage
Users across mobile networks in India also experienced a prolonged outage on Monday, August 18, starting majorly with Airtel and then, to a lesser degree, with Jio and Vodafone-Idea.
Downdetector, a portal that monitors tech glitches, saw over 3,600 reports of Airtel outages at around 4:30 PM on Monday, as against a baseline of less than 15.There was a gradual decline to less than 150 reports by 10.30 PM.