A Zomato customer was in for a shock after receiving a food order from a restaurant in Bengaluru. The customer, named Harshitha, ordered chicken fried rice but was left disgusted after discovering a dead cockroach in it. Harshitha then shared a video of the incident on social media and requested an ‘immediate resolution’ from Zomato. The company took cognizance of the matter and responded to the customer’s post.
Read| Zomato responds after Hyderabad customer finds dead lizard in biryani
“I ordered chicken fried rice via Zomato from the restaurant “TAPRI BY THE CORNER”. I got a cockroach in my food. Absolutely disgusted with my order! This is completely unacceptable and unhygienic. Need an immediate resolution,” wrote X user Harshitha while sharing a video. Alongside, she tagged Zomato, its CEO Deepinder Goyal, and the Department of Consumer Affairs, Government of India.
Watch the video here:
Zomato replied to Harshitha’s tweet and wrote, “That’s really unexpected, Harshitha. We can understand how you must be feeling. Could you please help us with your registered contact number/order ID via a private message so that we can look into this immediately?”
{{/usCountry}}Zomato replied to Harshitha’s tweet and wrote, “That’s really unexpected, Harshitha. We can understand how you must be feeling. Could you please help us with your registered contact number/order ID via a private message so that we can look into this immediately?”
{{/usCountry}}Earlier, a Hyderabad resident ordered chicken biryani via Zomato and was surprised to find a dead lizard in it. The customer, named Vishwa Aditya, recorded a video of the contaminated food and shared it online. He also claimed that he had raised the issue with the restaurant but did not receive a satisfactory response.