A video of a pilot’s way of retrieving the phone of a passenger has left people amused. Shared on Facebook, the video shows the pilot leaning out of the cockpit’s window to take the phone from one of the crew members.
Pilot leaning out of plane's window to get passenger's forgotten phone from crew. (Facebook/Southwest Airlines)
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Southwest Airlines took to Facebook to share the video. They also posted a detailed caption along with the clip. “When our Employees at Long Beach Airport noticed a Customer's phone left behind in a gate area after a flight that was already boarded and pushed back from the gate, they didn't hesitate. They quickly passed the phone to our Ramp Agents, who jumped it up to the Captain to get it back to the Customer,” they wrote.
Take a look at the video:
The video was shared a few days ago. Since being posted, the clip has accumulated more than one million views. The video has also received tons of comments from people.
“How nice! You guys really care!! I've always had good experiences with Southwest Airlines!!,” wrote a Facebook user. “Now you would never see any other airline do that for their customers,” commented another. “Great customer service,” shared a third. “That is what you call great customer service. And who is better than the rest? SOUTHWEST,” posted a fourth.
Trisha Sengupta works as Chief Content Producer at Hindustan Times with over six years of experience in the digital newsroom. Known for her ability to decode the internet’s most talked-about moments, she specialises in high-engagement storytelling that bridges the gap between viral trends and traditional journalism. Throughout her tenure, Trisha has focused on the intersection of technology, finance, and human emotion. She frequently covers personal finance and real estate struggles in hubs like Gurgaon, Bengaluru, and Hyderabad, while also documenting the unique challenges of the NRI experience.
Her work often highlights the movements and philosophies of global newsmakers and personalities like Elon Musk, Mukesh Ambani, Nikhil Kamath, Dubai crown prince, and MrBeast. From reporting on Amazon or Meta layoffs and startup culture to the emergence of AI-driven platforms like Grok and xAI, she provides a grounded and empathetic perspective on the stories shaping our world. When not decoding the internet, Trisha is likely offline: lost in a book, exploring a historical ruin, or navigating the world as a solo traveler. She balances her fast-paced career with family time and a healthy dose of curiosity, currently trading her "human" sources for silicon ones as she masters AI to future-proof her storytelling.
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