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Swiggy customer care’s ‘weekend peak hour’ excuse for delay in delivery baffles netizens. Here’s why

“As it is a weekend peak hour, the restaurant is facing heavy demand,” Swiggy customer care wrote as a part of their response about a delay in delivery.

Published on: Apr 05, 2024 02:55 PM IST
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A Reddit user shared a screenshot showing a conversation with a Swiggy customer care executive over a food delivery delay. In the post, the Reddit user added, “Swiggy quality is going down fast”.

The image shows a response from Swiggy customer care to a customer’s query over a delay in delivery. (Reddit/@soumil80)
The image shows a response from Swiggy customer care to a customer’s query over a delay in delivery. (Reddit/@soumil80)

The chat screenshot shows a reply from the food delivery company's customer care that reads, “As it is a weekend peak hour, the restaurant is facing heavy demand due to which there is a slight delay in your order. Request you to wait for some time and the order will be delivered to you at the earliest.” The Reddit user’s reply to this gives a hilarious twist to the situation. The Reddit user replies, “Dude, it is Tuesday”.

Also Read: Swiggy delivery agent tries scamming customer in Gurgaon, becomes aggressive when denied money

“This agent thinks Tuesday 5 PM is the weekend peak. I need the kind of stuff these guys are smoking,” the Reddit user added and wrapped up the post.

Take a look at the entire post here:

“Wishing for the weekend on the second day of the week itself, well, I don't blame him,” joked a Reddit user.

“Once, Swiggy made me wait five hours for my food and delivered it at 2 AM. I'd already ordered from Zomato since Swiggy was neither ready to accept their mistake nor refund my money,” shared another.

Also Read: Woman highlights ‘Swiggy scam’ after paying 150 for cake delivery from 1.8 km away. Company says this

“Swiggy is horrible. They took my order. They made me wait two hours, and the rider ran away with food. Then I had to place another order, and half was delivered after two hours. They refused a refund of the other half. This order was after 6-7 years when they delivered non-veg instead of vegetarian. When I complained, they banned my number. So yeah, I'm never going to order from them now. With Zomato, it has been smooth sailing,” joined a third.

“Swiggy, are you high,” wrote a fourth.

 
ABOUT THE AUTHOR
Trisha Sengupta

Trisha Sengupta works as Chief Content Producer at Hindustan Times with over six years of experience in the digital newsroom. Known for her ability to decode the internet’s most talked-about moments, she specialises in high-engagement storytelling that bridges the gap between viral trends and traditional journalism. Throughout her tenure, Trisha has focused on the intersection of technology, finance, and human emotion. She frequently covers personal finance and real estate struggles in hubs like Gurgaon, Bengaluru, and Hyderabad, while also documenting the unique challenges of the NRI experience. Her work often highlights the movements and philosophies of global newsmakers and personalities like Elon Musk, Mukesh Ambani, Nikhil Kamath, Dubai crown prince, and MrBeast. From reporting on Amazon or Meta layoffs and startup culture to the emergence of AI-driven platforms like Grok and xAI, she provides a grounded and empathetic perspective on the stories shaping our world. When not decoding the internet, Trisha is likely offline: lost in a book, exploring a historical ruin, or navigating the world as a solo traveler. She balances her fast-paced career with family time and a healthy dose of curiosity, currently trading her "human" sources for silicon ones as she masters AI to future-proof her storytelling.

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