Update: Spectrum Mobile services have been restored after a brief outage affected customers across several US states on Saturday evening.
Initial report: Spectrum Mobile users in South Carolina and North Carolina are reporting widespread issues with calls and text messages, with many customers saying they are unable to make calls or send texts.
Also Read: Verizon outage: Cell service down for thousands as frustrated customers say, 'We are done'
Downdetector reports
According to outage-tracking website Downdetector, reports of service disruptions began coming in around 4:15 p.m. EDT on Saturday.
By 4:25 p.m., Downdetector had received more than 2,000 reports, with most customers reporting issues with calling services.
Customers in South Carolina and North Carolina reported experiencing service disruptions. Users in several other states, including Florida, Ohio, Maine, Wyoming and Alabama, also reported issues.
One user wrote, "Burlington, NC - can’t call out or answer incoming calls."
Another reported, “Issues in the Hickory/Metro area of NC for mobile. calls, texts, etc."
{{/usCountry}}Another reported, “Issues in the Hickory/Metro area of NC for mobile. calls, texts, etc."
{{/usCountry}}A third customer added, "Anyone having issues with Spectrum Mobile in Upstate SC?"
Another user reported, "In central FL and cannot make or receive calls. Mobile data works fine off wifi as well, wifi calling is turned on and it still doesn't work."
One user wrote, "Inbound/Outbound calling is down here in Kissimmee FL. Mobile data is working and texting between other iphones is working."
One more frustrated customer reported, "I tried contacting spectrum about this issue and I've been on the phone almost an hour. It's the same if you try and chat with support on the website. It says its an over an hour wait time. I'm in Twinsburg, Ohio."
Verizon outage
Verizon’s voice services were also disrupted for thousands of customers across the United States on Saturday.
According to Downdetector, reports of Verizon service disruptions began coming in around 3:50 p.m. EDT. Customers across the country, including in New York, California, Washington and Pennsylvania, reported experiencing service issues.
In a post on X, Verizon acknowledged the outage, saying it was aware of an issue affecting voice services for wireless customers in some parts of the country.
The company said, "We are aware of an issue impacting voice services for wireless customers in some parts of the U.S. Our engineers are engaged and we are working quickly to identify and resolve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."