Grok down: Users report 'Something didn’t go as planned' error amid outage

Many Grok users said they encountered the following error message: "Sorry about that, something didn't go as planned. Please try again."

Updated on: May 20, 2026 9:01 AM IST

By Vaishnavi Vaidyanathan

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Update: As of 11 p.m. EDT, Grok appears to be working normally again. DownDetector shows no new outage reports since around 6:30 p.m. EDT on Tuesday. The cause of the brief disruption is not yet known.

Grok is down for thousands of users in the US. (REUTERS)

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Initial report: Grok is down for thousands of users in the United States. According to DownDetector, outage reports began surfacing around 6 p.m. EDT on Tuesday, with users reporting issues affecting both the app and website.

Many users said they encountered the following error message: "Sorry about that, something didn't go as planned. Please try again, and if you're still seeing this message, go ahead and restart the app."

Others reported a different message: "Oops, something broke. Talk to me later."

On DownDetector, users described a range of issues.

One person reported, "Down for me too keep getting “oops something broke, talk to me later??”

Another asked, "Does anyone have the same "unable to load" when trying to generate, then when trying to log-in got an "Authentication Failure" error. Do you guys know how to fix this?"

A third user wrote, "Huh, got a new error message. Says 'Oops, something broke. Talk to me later?' after I try to send a message. In the font it usually does replies in."

Another added, "Grok Ai App is down since last 5 mins. It says "Oops, something broke. Talk to me later?" Hope it resolves."

One user wrote, "Grok is experiencing issues when I ask a question and asks me to call back later."

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Social media reactions

Users on X (formerly Twitter) also reported disruptions.

One user wrote, “Is Grok down? I ask a question, it appears to think but it doesn’t answer….."

Another added, "It appears Grok has crashed. Anyone else notice errors? Sorry about that, something didn't go as planned. Please try again, and if you're still seeing this message, go ahead and restart the app."

A third user reported, “Grok stopped working in the app and on the web just now.”

The company has not yet responded to reports of the outage.

ABOUT THE AUTHOR
Vaishnavi Vaidyanathan
Vaishnavi Vaidyanathan leads the US Desk at Hindustan Times, where she writes, strategises coverage, and ensures quality across all beats. With eight years of experience covering US news for leading publications, she has reported extensively on politics, entertainment, and sports. Vaishnavi holds a graduate degree in English, Journalism, and Psychology, and completed her PG Diploma in Broadcast Journalism from the Manorama School of Communication, where she was awarded the prestigious Mammen Mappillai Award for Best Outgoing Student. She began her career at the International Business Times (US Edition), covering US breaking news, politics, and entertainment. She later joined Opoyi, reporting across all beats, including US sports and trending stories. Prior to Hindustan Times, she served as World Lead at Times Now News, covering comprehensive world news and events. Vaishnavi has expertise in politics, entertainment, and breaking news, and enjoys tackling stories across a wide range of topics. Beyond the newsroom, she is an avid traveller, a foodie who loves exploring new restaurants, and a pop culture enthusiast who enjoys watching latest shows and films. She also enjoys engaging in debates and discussions on Reddit.Read More

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