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Is Snapchat still down? Here’s why your app isn’t working

Snapchat down: Amazon confirmed that its cloud services unit, AWS, was experiencing disruptions that impacted multiple websites and apps, including Snapchat.

Updated on: Oct 20, 2025 11:03 PM IST
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Snapchat down: If you've been unable to send Snaps or load messages on Snapchat, you’re not alone. The popular social media app was among several major online platforms affected by a widespread outage linked to Amazon Web Services (AWS) on Monday.

Snapchat app is seen on a smartphone in this illustration. (REUTERS)
Snapchat app is seen on a smartphone in this illustration. (REUTERS)

Amazon confirmed that its cloud services unit, AWS, was experiencing disruptions that impacted multiple websites and apps across the world. “We can confirm increased error rates and latencies for multiple AWS services in the US-EAST-1 region,” the company said in an update on its official status page.

The outage affected a range of digital services that rely on AWS infrastructure - including Snapchat, Robinhood, Perplexity AI, and Coinbase, among others.

AI startup Perplexity and cryptocurrency exchange Coinbase both attributed the issue to AWS. “Perplexity is down right now. The root cause is an AWS issue. We’re working on resolving it,” Perplexity CEO Aravind Srinivas said in a post on X (formerly Twitter).

Downdetector, a site that tracks service disruptions, showed spikes in outage reports for several Amazon services as well - including Amazon.com, Prime Video, and Alexa. Payment app Venmo, operated by PayPal, also appeared to be affected.

Amazon has not yet shared details on the exact cause of the disruption or when full service will be restored.

 
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Stay updated with US News covering politics, crime, weather, local events, and sports highlights. Get the latest on Donald Trump and American politics along with Horoscope 2026.
Stay updated with US News covering politics, crime, weather, local events, and sports highlights. Get the latest on Donald Trump and American politics along with Horoscope 2026.
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