Update: Chase's mobile app and website are back online after a brief outage on Tuesday night. The disruption began around 9:30 p.m., with most users reporting login issues with the mobile app. By 10:48 p.m., Downdetector showed no active outage reports.
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Initial report: Chase's mobile app is down for thousands of users across the United States, with many reporting they are unable to log in.
Downdetector reports
According to Downdetector, outage reports began surfacing around 9:30 p.m. EDT on Tuesday. Most users reported login issues with the mobile app, while others said they were also unable to access Chase's website.
As of 9:46 p.m. EDT, Downdetector had logged more than 3,000 user reports.
One user complained, "Can't log into chase online."
Another reported, "Chase app down, july 14th evening."
A third person wrote, “I can’t log in as well… I just placed last order through Amazon, got notification through email it is delivered then a minute after it’s canceled… After a little bit I’ve tried to log in into Chase and it gave me some weird error 'We're temporarily unable to connect to Chase. Please try again later. Thanks for your patience. It looks like this isn't working. Please try again later.' I thought my account was hacked.”
{{/usCountry}}A third person wrote, “I can’t log in as well… I just placed last order through Amazon, got notification through email it is delivered then a minute after it’s canceled… After a little bit I’ve tried to log in into Chase and it gave me some weird error 'We're temporarily unable to connect to Chase. Please try again later. Thanks for your patience. It looks like this isn't working. Please try again later.' I thought my account was hacked.”
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Social media reports
Many users also took to X (formerly Twitter) to report the outage.
A user expressed, "JP Morgan, I can’t use my Chase card the app is down and I’m out of water please give me 1k for my troubles."
Another added, "Chase mobile app down it seems."