Gurugram traffic police has launched a new twitter handle, @TrafficGGM, for updates related to rising traffic congestion and other related issues, said the police.
Gurugram police commissioner KK Rao said the traffic policeTwitter handle will be used to engage with the residents by providing fast, efficient and real-time public service. (Yogendra Kumar/HT File Photo)
The handle launched on Saturday has already got 346 followers in two days. The tech team is working on sending traffic updates, and on Monday, it tweeted four updates related to traffic movement at four spots, including an update on congestion due to sewer maintenance work in Dhankot village. The tweet advised commuters to avoid the route and noted that policemen were posted at the spot to facilitate traffic movement.
{{^htLoading}} {{/htLoading}}
{{^htLoading}} {{/htLoading}}
{{^usCountry}}
Police commissioner K K Rao said, “Twitter handle will be used to engage with the residents by providing fast, efficient and real-time public service. This will also ensure direct connect with the officials to resolve traffic issues.”
{{/usCountry}}
{{#usCountry}}
Police commissioner K K Rao said, “Twitter handle will be used to engage with the residents by providing fast, efficient and real-time public service. This will also ensure direct connect with the officials to resolve traffic issues.”
{{/usCountry}}
Rao also said the department is educating its own force on the use of Twitter.
In December 2018, a week-long workshop was held and a social media cell of six members was established. A team, comprising an inspector, a sub-inspector, four constables, work round-the-clock in eight hours shifts to update the details during peak hours every half an hour. Any complaint tweeted by a user is recorded on a centralized dashboard and a number is marked to each complaint which is forwarded to the traffic official concerned for resolution. The number is used to keep a tab on the status of the complaint.
{{^htLoading}} {{/htLoading}}
Earlier the Gururgam police handle, @gurgaonpolice, created in June 2014, used to send all the updates related to crime and traffic. However, from now on the new handle will be used to manage traffic-related issues.
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest.
Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents.
Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure.
Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing.
Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity.
Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations.
Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling.
A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.
Catch every big hit, every wicket with Crickit, a one stop destination for Live Scores, Match Stats, Infographics & much more. Explore now!.
