IndiGo on Friday said its board has approved the appointment of a specialised consulting firm to independently probe and assess the recent flight disruptions.
IndiGo witnessed widespread cancellations last week. (For representation/AFP)
The domestic airline said Chief Aviation Advisors LLC, led by Captain John Illson, will conduct an independent root cause analysis of the recent operational disruptions and suggest areas for improvement.
The decision comes after the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board just after disruptions started in the first week of December.
“Captain Illson brings more than four decades of aviation experience across the FAA, ICAO, IATA and major global carriers. With an illustrious track record in global air transport, he brings extensive expertise in global aviation strategy, customized consulting, safety leadership, setting international standards, and new aircraft technologies,” IndiGo said in a statement.
The airline, the largest in India, cancelled hundreds of flights starting from December 2, leading to chaos across major airports in the country and causing hardships to thousands of passengers.
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The airline, the largest in India, cancelled hundreds of flights starting from December 2, leading to chaos across major airports in the country and causing hardships to thousands of passengers.
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“The objective is to conduct an independent root cause analysis of the recent operational disruption, besides opportunities for improvement,” it added.
The move also comes amid intensifying probe against the airline by regulator DGCA and the Ministry of Civil Aviation over the massive disruptions which resulted in severe hardships to passengers.
IndiGo said that the review will begin at the earliest, and the independent expert reviewer will submit a comprehensive report to the Board upon completion.
The airline had earlier identified preliminary factors like newer amendments to the Flight Duty Time Limitations (FDTL) order for the disruption. It also mentioned other contributing factors such as “minor technical glitches, schedule changes, adverse weather conditions.”
Majid Alam is a Chief Content Producer working at Hindustan Times, based in New Delhi. He currently heads shifts at online desk and manages homepage apart from writing, editing and curating articles. With over six years of experience in journalism, Majid has navigated national, politics and international news. His work primarily focuses on the politics of the Hindi heartland, government policies, and South Asia. He also writes on US and Europe’s policies vis-à-vis India. Before joining Hindustan Times, Majid worked at ABP LIVE as the Chief Copy Editor and at News18, where he managed the World and Explainers sections. His articles have featured in Dialogue Earth, The Quint, BMJ, The Diplomat, and Outlook India. Majid has a keen interest in the use of data for storytelling. Majid holds a Masters in Convergent Journalism from Jamia Millia Islamia. He was awarded the Erasmus+ scholarship to study International Affairs at Sciences Po, Paris in 2020. He is also part of the OCEANS Network, an alumni network of Erasmus+ exchange scholars. He is currently serving as the National Representative (India) at the OCEANS Network. Apart from journalism, Majid has a flair for academic writing and loves to teach. He has published a book chapter: 'Bombay Cinema and Postmodernism' in the book: 'Handbook of Research on Social and Cultural Dynamics in Indian Cinema.' He was also part of the OCEANS Network delegation to Hanoi National University of Education in Vietnam in 2025. He has also given guest lecture in digital journalism at AJK MCRC, Jamia Millia Islamia.
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Home/India News/IndiGo ropes in independent experts to find out gaps after week-long mass flight cancellations
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