Passengers at Chhatrapati Shivaji International Airport, in Mumbai.(File photo)
Passengers at Chhatrapati Shivaji International Airport, in Mumbai.(File photo)

Travel agents’ apex body directs members to refund airfares for flights booked during lockdown

Travel Agents Association of India (TAAI), which has 3,000 members across the country, has directed its members to refund airfares
By Neha LM Tripathi | Hindustan Times, Mumbai
UPDATED ON NOV 27, 2020 07:15 PM IST

In a relief to the travellers who had booked their air tickets during the lockdown and are yet to receive refunds, Travel Agents Association of India (TAAI) has directed its members to refund airfares of their customers.

The travel agents’ apex body has 3,000 members across the country.

In a letter to its members on Thursday, TAAI said they have been in constant dialogue with the aviation ministry, International Air Transport Association (IATA) and airlines over the last eight months. While most airlines have released refunds of airfares to member travel agents, Air India, Go Air, SpiceJet, Thai Airways, Kenya Airways are yet to do so as per the directions of the Supreme Court and Directorate General of Civil Aviation (DGCA).

Also read | Covid-19 pushes tourism in Delhi to the edge

“Our persuasion with said airlines is on and we are trying our level best through intervention of Ministry of Civil Aviation (MoCA) for some prompt action. We have been receiving updates from various authorities, airlines, consumer bodies and passengers that, inspite of full refunds being processed by the airlines, member agents are not settling the account of the travellers,” read the letter.

Requesting its members, TAAI stated, “With regards to the refunds already received by agents from the airlines, we would request our members to kindly settle their account with the customers/ travellers, who too are in despair.”

TAAI allowed its members to charge a nominal fee, similar to a service charge for their efforts to undertake the procedure of processing the refunds through the Global Distribution Services System (GDS-system) on the IATA portal or with the low cost airlines.

A GDS is a computer network system that allows travel agencies and websites to book tickets on any airline for a passenger. While all full-service airlines avail GDS system for selling their tickets, a few budget airlines also use this platform.

On October 1, TAAI had said that it needed total cash refunds from the airlines for the cancelled flights, as its members and customers were struggling with liquidity issues and basic interest paid to banks was at higher rates.

“We are receiving many complaints about passengers not receiving their refund. In some cases, passengers are being given credit shells after deducting money, which is against the SC order. We have written to DGCA over the non-compliance by airlines and agents. We are also suggesting passengers to write to airlines and DGCA, so that the regulatory body is kept in the loop. As per the order issued by the Apex court, passengers are suppose to receive full refund, including taxes. However, according to the complaints registered with us, this rule is largely being violated, “ said advocate Shirish Deshpande, chairman of consumers’ body Mumbai Grahak Panchayat and party to the plea on the issue of refunds for air tickets booked during the Covid-19 lockdown in SC.

SHARE THIS ARTICLE ON
Close
PM Modi receives Covid-19 vaccine
PM Modi receives Covid-19 vaccine

PM Modi takes first dose of Covid-19 vaccine

By hindustantimes.com, Hindustan Times, New Delhi
UPDATED ON MAR 01, 2021 07:15 AM IST
PM Modi takes first dose of Covid-19 vaccine as second phase of immunisation drive begins
Close
A man holds the flags of India and the US flag in New York.(REUTERS)
A man holds the flags of India and the US flag in New York.(REUTERS)

India, US reaffirm strategic partnership at bilateral meeting of UN envoys

PTI, United Nations
PUBLISHED ON MAR 01, 2021 06:51 AM IST
Beginning its two-year tenure as a non-permanent member of the powerful 15-nation council in January, India had said it comes into the Security Council as the largest democracy in the world.
Close
The rising demand for the war room also coincides with the shrinking real estate space for the Congress in the national capital.
The rising demand for the war room also coincides with the shrinking real estate space for the Congress in the national capital.

After two years, activity heats up at Cong war room

By Saubhadra Chatterji, New Delhi
PUBLISHED ON MAR 01, 2021 06:42 AM IST
The property with two conference rooms, a few cabins, a canteen and a separate unit for the Congress social media unit is in so much demand that senior party leaders who need to hold meetings for respective states or issues have to book in advance.
Close
Azad said PM Modi speaks frankly about his past as a tea-seller and does not try to hide his background from the world.(ANI Photo)
Azad said PM Modi speaks frankly about his past as a tea-seller and does not try to hide his background from the world.(ANI Photo)

Cong’s Ghulam Nabi Azad hails PM Modi for ‘not forgetting roots’

PUBLISHED ON MAR 01, 2021 06:40 AM IST
Addressing a function by Gujjar Desh Charitable Trust in Jammu, the former Jammu and Kashmir chief minister said people should learn from the PM about how one remains grounded to their roots.
Close
The economy has gradually recovered and come back in expansion zone in the third quarter (October-December) with a GDP growth of 0.4%.(Reuters)
The economy has gradually recovered and come back in expansion zone in the third quarter (October-December) with a GDP growth of 0.4%.(Reuters)

Year into pandemic, economy in polarised place

UPDATED ON MAR 01, 2021 07:06 AM IST
It was on March 24 that Prime Minister Narendra Modi announced a comprehensive nationwide lockdown beginning March 25. This lockdown, which lasted for 68 days, was among the most stringent in the world and virtually brought all non-essential economic activities to a halt.
Close
A worker inspects syringes of a vaccine for Covid-19 produced by Sinovac at its factory in Beijing. (AP)
A worker inspects syringes of a vaccine for Covid-19 produced by Sinovac at its factory in Beijing. (AP)

Dispatch X: A columnist looks back

By R Sukumar, New Delhi
UPDATED ON MAR 01, 2021 06:04 AM IST
We knew little about coronaviruses (although they weren’t unknown) before the pandemic. We would have known a lot less if not for Sars, which emerged in 2002-03, flared up, and then died out.
Close
Mohammed Hussain Siddiq was admitted to a private hospital in Hyderabad and even given an estimated bill of <span class='webrupee'>₹</span>1 lakh per day for treatment.(AP file photo. Representative image)
Mohammed Hussain Siddiq was admitted to a private hospital in Hyderabad and even given an estimated bill of 1 lakh per day for treatment.(AP file photo. Representative image)

India's 1st Covid fatality: In Kalaburagi, memories of a harrowing time persist

By Sharan Poovanna, Bengaluru
PUBLISHED ON MAR 01, 2021 05:54 AM IST
At least 12,350 people lost their lives in Karnataka alone, just as hundreds of thousands more around the country and planet. In India, 161,000 people have lost their lives. This number stands at 2.5 million globally.
Close
Dutta was treated at Safdarjung hospital, one of the only two hospitals designated for treatment of Covid-19 at the time.(Sanchit Khanna/HT Photo)
Dutta was treated at Safdarjung hospital, one of the only two hospitals designated for treatment of Covid-19 at the time.(Sanchit Khanna/HT Photo)

From 1st Covid-19 patient, a call to dispel stigma

By Anonna Dutt, New Delhi
PUBLISHED ON MAR 01, 2021 05:47 AM IST
A resident of Mayur Vihar, Rohit Dutta says Covid-19 changed his life in other, more common ways. He meets only one friend at a time instead of a minimum of five-people get-togethers.
Close
A woman wearing a protective face mask buys fruit in a market, amidst the spread of the coronavirus disease (Covid-19) in Mumbai,. (Reuters Photo)
A woman wearing a protective face mask buys fruit in a market, amidst the spread of the coronavirus disease (Covid-19) in Mumbai,. (Reuters Photo)

Lessons from the coronavirus outbreak

PUBLISHED ON MAR 01, 2021 05:32 AM IST
While the first batch of cases was reported in India on March 2, the first month or so of the spread of the disease in the country mostly consisted of infections being reported in people who travelled abroad, or their families, friends, colleagues and neighbours.
Close
Mother of 22-year-old Aakash Mehra, who was shot and injured by militants on February 17 in Srinagar, wails during his funeral at Janipur Colony in Jammu. (PTI)
Mother of 22-year-old Aakash Mehra, who was shot and injured by militants on February 17 in Srinagar, wails during his funeral at Janipur Colony in Jammu. (PTI)

Eatery owner’s son dies after being shot by terrorists in J&K

By Ashiq Hussain, Srinagar
PUBLISHED ON MAR 01, 2021 05:13 AM IST
Suspected terrorists had opened fire on Aakash Mehra,25, outside Krishan Dhaba on February 17. “He died early morning, “ SSP Srinagar Haseeb Mughal told HT. Mehra was being treated at Shri Maharaja Hari Singh hospital in Srinagar where he was on ventilator.
Close
In the judiciary, on average, one in three judges in the High Court and one in four among subordinate judges were yet to be hired.(Getty Images/iStockphoto)
In the judiciary, on average, one in three judges in the High Court and one in four among subordinate judges were yet to be hired.(Getty Images/iStockphoto)

How Covid pandemic hit the justice system

By Maja Daruwala
PUBLISHED ON MAR 01, 2021 04:56 AM IST
The second edition of the India Justice Report, which used 87 metrics across police, prisons, judiciary and legal aid systems, offered a ready reckoner of the justice system as a whole.
Close
A health worker wearing protective gear takes a nasal swab sample of inbound travellers for Covid-19 coronavirus tests at CSMT railway station, in Mumbai.(Bhushan Koyande / HT file photo)
A health worker wearing protective gear takes a nasal swab sample of inbound travellers for Covid-19 coronavirus tests at CSMT railway station, in Mumbai.(Bhushan Koyande / HT file photo)

Urban areas still more vulnerable to coronavirus but cases now evenly spread

By Abhishek Jha, New Delhi
PUBLISHED ON MAR 01, 2021 04:43 AM IST
While India seems to have so far escaped a second wave of Covid-19 infections, tracking the geography of the pandemic in the country over the last one year makes for an interesting analysis.
Close
In the week beginning March 2, there were nearly 50 cases.(Reuters Photo)
In the week beginning March 2, there were nearly 50 cases.(Reuters Photo)

One year of Covid-19: How India fought the virus

PUBLISHED ON MAR 01, 2021 04:36 AM IST
In March of 2020, when the world first caught a glimpse of the devastation that the coronavirus would go on to unleash, experts feared India would suffer heavily as well.
Close
The immunisation drive across the country was halted for Saturday and Sunday to move to the new Co-WIN platform that will allow the self-registration of recipients.(ANI file photo)
The immunisation drive across the country was halted for Saturday and Sunday to move to the new Co-WIN platform that will allow the self-registration of recipients.(ANI file photo)

Covid-19 in India: Next phase of vaccine drive kick-starts today

PUBLISHED ON MAR 01, 2021 04:29 AM IST
From Monday, people eligible for the next phase can walk up to a vaccination centre to be registered for a dose. The decision will allow anyone above the age of 60 and those older than 45 but with comorbidities that make them more vulnerable to Covid-19 to approach government and private hospitals for shots.
Close
Senior citizens take part in a digital literacy class by Agewell Foundation. (Sourced)
Senior citizens take part in a digital literacy class by Agewell Foundation. (Sourced)

Elderly make the digital switch during Covid-19 pandemic

By Manoj Sharma, New Delhi
PUBLISHED ON MAR 01, 2021 03:34 AM IST
India has about 104 million people aged above 60 — just a shade below China —according to the 2011 Census. But digital inclusion has been a distant dream for them. The government’s National Digital Literacy Mission (NDLM) aims to empower at least one person per household.
Close
SHARE
Story Saved
OPEN APP