Users can now order meals from Swiggy directly via ChatGPT and Gemini

Swiggy now lets users order food, buy groceries, and book restaurant tables by chatting with AI tools instead of opening the app directly.

Swiggy has introduced a new way for users in India to order food, buy groceries, and book restaurant tables without opening its app. The company said people can now use AI chat platforms such as ChatGPT, Claude, and Google Gemini to access Swiggy Food, Instamart, and Dineout services.

Order Food with a Simple Chat

Swiggy now lets users order food, groceries, and book tables directly through popular AI chat platforms. (AFP)

By MD Ijaj Khan

Ijaj Khan is a technology journalist and Senior Content Producer at Hindustan Times, with over three years of experience covering the consumer technology industry. His work spans smartphones, laptops, wearables, gaming, appliances and AI - from hands-on reviews, comparison and buying guides to breaking news and in-depth features that help readers cut through the noise and make informed decisions. Before joining HT Tech, he worked with Jagran New Media, where he sharpened his instincts for fast-paced digital reporting. He holds a Post Graduate Diploma in English Journalism and Mass Communication from the Indian Institute of Mass Communication (IIMC), Delhi. Whether he's testing the latest flagship smartphone, tracking a major AI announcement, or putting a gaming laptop through its paces, Ijaj approaches every story with the same goal - making technology feel relevant and easy to understand for everyday users, not just enthusiasts. When he's not in front of a screen for work, he's usually travelling to a new city, hunting for great food, or keeping tabs on what's next in tech before everyone else catches on.

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With this update, users can place requests through simple text messages in a chat window. Instead of browsing menus or switching between apps, they can describe what they want, and the AI assistant will complete the task using Swiggy’s system.

The feature works through the Model Context Protocol, known as MCP. Swiggy said MCP allows secure, real-time connections between AI tools and its platforms. Once connected, the AI can understand user requests and manage the full process, from search to checkout.

For food delivery, users can type requests such as ordering a meal or choosing a dish based on ratings. The AI then looks through available options on Swiggy, selects items, adds them to the cart, applies offers, confirms delivery details, and places the order. Users can also ask the assistant to track their delivery after checkout.

Instamart grocery orders also work through chat. Users can ask the AI to create a shopping list, order items for an event, or select products based on a recipe. Swiggy said Instamart now supports more than 40,000 products through this system. The company added that this makes Instamart the first quick-commerce platform to use MCP at this level.

Book a Table with AI

To start using the feature, users need to link Swiggy services inside their chosen AI app. This involves opening the settings section, adding a custom connector, and entering the Swiggy link for food delivery, Instamart, or Dineout. After setup, users can place orders through chat commands.

Swiggy said the move reflects growing use of conversational tools for daily planning and decision-making. While the Swiggy app will continue to operate as before, the company said the new option gives users another way to complete everyday tasks through a single chat interface.