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customer experience

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Muthoot Finance reiterates its commitment to Digital India, revamps its corporate website

Keeping up with the need of the hour, and under the able guidance of its new generation leadership, the brand has wholeheartedly embraced the idea of digital transformation, charting a plan that promises to extend the company’s reach to consumers through a well-integrated digital approach.
The revamped website has improved the overall visibility of all the products and services that are available under the Muthoot Finance umbrella.(Muthoot Finance)
The revamped website has improved the overall visibility of all the products and services that are available under the Muthoot Finance umbrella.(Muthoot Finance)
Updated on Nov 10, 2020 01:37 PM IST
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Fintech lending company CASHe partners with WebEngage to power their user engagement

CASHe, India’s fastest growing app-based lending platform that provides financing to working millennials, has tied-up with marketing automation platform WebEngage to power their user engagement across web and mobile.
Updated on Oct 20, 2020 04:47 PM IST
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Chintan Padmani in his young age is ready to take the digital world to the next level

He owns a digital marketing company called Cyberstrek Technologies.
He intends to go long to the next level by empowering himself with new techniques and technologies coming in the field of digital marketing.
He intends to go long to the next level by empowering himself with new techniques and technologies coming in the field of digital marketing.
Published on Sep 10, 2020 05:53 PM IST
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From 7 days to now less than 5 minutes - RazorpayX launches payout links, automates money transfers without need of bank details

This move is expected to benefit over 50,000 businesses across e-commerce, gaming and rental furniture sectors amongst others. Payouts to customers can be made through UPI, IMPS, NEFT & RTGS.
Rental & e-commerce businesses stand to gain from this offering, as it helps them eliminate time and effort required to process payouts by 95%, without any human intervention required to collect bank account details; and further reduce 30% of customer support tickets arising from such delays.(Business Wire India)
Rental & e-commerce businesses stand to gain from this offering, as it helps them eliminate time and effort required to process payouts by 95%, without any human intervention required to collect bank account details; and further reduce 30% of customer support tickets arising from such delays.(Business Wire India)
Updated on Jun 10, 2020 01:33 PM IST
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CIAB picks ExdionPOD as a top Insurtech solution for helping brokers automate policy checking and issuance

ExdionPOD is an AI powered comprehensive platform designed to enhance the insurers’ overall efficiency when it comes to policy issuance.
ExdionPOD is the answer to insurers’ primary concerns of scale and complexity when it comes to automating their policy checking and renewal processes.(Business Wire India)
ExdionPOD is the answer to insurers’ primary concerns of scale and complexity when it comes to automating their policy checking and renewal processes.(Business Wire India)
Updated on Feb 17, 2020 02:36 PM IST
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Gangar Eyenation, with the collaboration of trend and technology, remains nation’s most preferred optical brand

Over 100 international brands have tied up with Gangar Eyenation’s retail outlets to cater to their wide audience that likes to indulge in exclusive variety.
For Jigar Gangar quality and variety in inventory display for their customers is of utmost importance
For Jigar Gangar quality and variety in inventory display for their customers is of utmost importance
Updated on Nov 21, 2019 07:36 PM IST
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Book excerpt: Raghuram Rajan on how markets can work for community benefit

An excerpt from Raghuram Rajan’s The Third Pillar: How Markets And The State Leave The Community Behind.
Former governor of Reserve Bank Of India Raghuram Rajan.(HT File Photo)
Former governor of Reserve Bank Of India Raghuram Rajan.(HT File Photo)
Updated on Feb 26, 2019 04:05 PM IST
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Hindustan Times, Delhi | By Raghuram Rajan

Charging points, tray-tables in next Railways upgrade

Tray-tables and charging points for every seat, better seat covers, new taps in toilets, even photographs in the passages are some of the upgrades planned by Indian Railways for 2,000 old coaches it plans to refurbish this year at a cost of Rs 600 crore.
The plan is to only focus on coaches less than 20 years old.(HT/Picture for representation)
The plan is to only focus on coaches less than 20 years old.(HT/Picture for representation)
Published on Nov 10, 2018 07:24 AM IST
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Hindustan Times, New Delhi | By Faizan Haidar

All inclusive: Hotels, restaurants pledge to be LGBTQIA friendly

The pledge comes three months after a Pune-based transgender individual was allegedly barred from entering a mall in Pune
Hospitality staff will get sensitivity training(HT Photo)
Hospitality staff will get sensitivity training(HT Photo)
Updated on Jun 25, 2018 12:01 AM IST
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Hindustan Times | By Yesha Kotak, Mumbai

Railways plans to use chatbots to handle passengers’ queries on ticketing, timetable

Chatbots will address queries on schedules, ticket availability, trains for particular destinations and other such rail travel-related issues.
Passengers rush at platform number 1, waiting for their scheduled trains at Railway station in Ludhiana, (File photo)
Passengers rush at platform number 1, waiting for their scheduled trains at Railway station in Ludhiana, (File photo)
Updated on Apr 13, 2018 01:18 PM IST
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Indo Asian News Service, New Delhi | By HT Correspondent

Pune airport scripts ‘8 million’ record, flyers unimpressed

Recently, Pune airport, along with Cochin and Kolkata airports, has been jointly rated as the world’s third best airports for customer experience in the 5-15 million passengers per annum category at the prestigious Airport Service Quality (ASQ) awards 2017.
Some passengers cite major congestion at Lohegaon international airport.(RAHUL RAUT/HT PHOTO)
Some passengers cite major congestion at Lohegaon international airport.(RAHUL RAUT/HT PHOTO)
Updated on Mar 23, 2018 04:48 PM IST
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Hindustan Times, Pune | By Parth Welankar
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