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Customer Experience News

Future of customer experience will be powered by intelligent AI

AI (Photo credit: Unsplash)

Published 13 days ago

Founder calls out Bombay Shaving Company over WhatsApp spam, CEO apologises

Debajyoti Jena is the founder of The StartUp Circle.

Updated 22 days ago

‘People pay more to avoid uncertainty’: LinkedIn post on Uber vs Ola goes viral

The post led to a mix of agreement and disagreement.

Updated 25 days ago

From IVR to intelligent agents - BFSI’s voice shift

Artificial intelligence.

Published 91 days ago

CoreMile: A Notable Player In Modern Supply Chain

CoreMile: A Notable Player In Modern Supply Chain

Published 96 days ago

Building intelligent, self-optimising networks

AI (Photo for representational purposes only)

Published 106 days ago

Air India Express likely to post operating profit in second half of FY 26

Air India Express, launched in 2005, was profitable for much of its pre-pandemic history, particularly through the 2010s, supported by a focused short-haul international network. (PTI)

Published 158 days ago

America is drinking more coffee but less of it from Starbucks

Starbucks expects to open more than 575 new U.S. stores over the next three years.

Updated 163 days ago

Blinkit driver’s late-night kindness moves Delhi executive: ‘Bless him’

A Blinkit delivery partner's small act of kindness left a lasting impression

Published 183 days ago

Apple in Noida: Store opens tomorrow, huge crowds expected | First look inside

The new Apple store in Noida, opening tomorrow, is designed to foster creativity and collaboration, catering to the growing community of students and entrepreneurs in the region.

Updated 215 days ago

Bengaluru pub tempts with ‘any dish for ₹30’ offer, leads to traffic chaos

The situation escalated into a public mess, leading to early closure and severe traffic congestion in Bengaluru.

Published 219 days ago

Tariffs, trade wars and borderless shopping

Donald Trump

Updated 305 days ago

What India’s insurance sector needs to become scalable

GDP (Shutterstock)

Published 313 days ago

Smaller online brands face delivery challenges

Smaller online brands face delivery challenges

Published 333 days ago

Scindia meets 32 BSNL CGMs, outlines plan to boost revenue

Scindia meets 32 BSNL CGMs, outlines plan to boost revenue

Published 349 days ago

Scindia holds day-long review with BSNL’s 32 CGMs, sets performance checks

Union communications minister Jyotiraditya M. Scindia chairs the BSNL review meet in Delhi on Monday. (Jitender Gupta)

Published 350 days ago

'You're the best Ramu Kaka': Swiggy Food CEO shares unexpected compliment from c

Rohit Kapoor clarified that he doesn’t view Swiggy as merely a “food delivery service” or a “quick commerce” platform, but instead as a “genie.”

Published 387 days ago

‘ ₹2.65 lakh down’: Flyer claims IndiGo denied boarding on Jaipur-Mumbai flight

He alleged that there were no announcements about the closing of the gate.

Updated 402 days ago

Panera Bread just killed its most favourite feature. What’s next?

A Panera Bread Co. restaurant in Novato, California, US, on Wednesday, Feb. 21, 2024. Photographer: Michaela Vatcheva/Bloomberg

Published 437 days ago

Akasa Air raises funds from Azim Premji, Ranjan Pai family offices

Akasa Air did not disclose any financial terms of the investment (X/AkasaAir)

Published 522 days ago

Air India downgrades customer to economy class, gives his seat to crew member

An Air India Boeing passenger has accused the airline of downgrading him to economy class

Published 543 days ago

The future of AI-driven intelligent automation

Artificial Intelligence

Updated 565 days ago

Indian companies now include AI in long-term strategy, reveals new IBM study

The APAC AI Outlook 2025 outlines the key trends and challenges organisations must address to unlock AI's transformative potential.

Updated 578 days ago

CX now a must for brands to keep customers hooked

HT Image

Updated 675 days ago

2023 is the year for a reset, says Xiaomi India president Muralikrishnan B

In May, Xiaomi India announced they have signed a deal with the Argentine Football Association to sponsor the country’s national football team (Photo courtesy: Xiaomi India)

Updated 1088 days ago

The Art of a Good Unicorn | Learning from BYJU’s cautionary tale

BYJU’s is considered the world’s most valuable EdTech enterprise and India’s most highly valued startup.

Published 1091 days ago

Unveiling the evolution of consumer desires and the quest for stability

The year Dhamaka opened, The New York Times put it at no 1 on its list of the city’s top 10 new restaurants. (Will Ellis)

Published 1153 days ago

Reliance Industries' Q4 profit sees 18% year-on-year jump at ₹21,327 crore

FILE PHOTO: Labourers rest in front of an advertisement of Reliance Industries Limited at a construction site in Mumbai.

Published 1179 days ago

Buying a refurbished gadget? Follow these tips for a wise purchase

Refurbished smartphones can be a good buy if care is taken while buying.

Published 1347 days ago

Interior design and décor trends in retail 2022

Interior design and décor trends in retail 2022

Updated 1474 days ago

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