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    Customer Experience News

    Incoming CEO Tewolde Gebremariam vows to ‘Make Air India Great Again’

    Tewolde Gebremariam, who awaits his security clearance from the government, will assume the role of CEO and MD of Air India after all necessary approvals are received.
    India News
    Updated 46 days ago

    Behind every debt is a person

    AI (Photo credit: Unsplash)
    Ht Insight
    Published 52 days ago

    Conversational AI’s comprehension of customer is transforming contact centres

    Artificial intelligence.
    Ht Insight
    Published 54 days ago

    Indian CX needs to move to a system of action

    Customer Experience
    Ht Insight
    Published 101 days ago

    Future of customer experience will be powered by intelligent AI

    AI (Photo credit: Unsplash)
    Ht Insight
    Published 115 days ago

    Founder calls out Bombay Shaving Company over WhatsApp spam, CEO apologises

    Debajyoti Jena is the founder of The StartUp Circle.
    Trending
    Updated 124 days ago

    ‘People pay more to avoid uncertainty’: LinkedIn post on Uber vs Ola goes viral

    The post led to a mix of agreement and disagreement.
    Trending
    Updated 127 days ago

    From IVR to intelligent agents - BFSI’s voice shift

    Artificial intelligence.
    Ht Insight
    Published 193 days ago

    CoreMile: A Notable Player In Modern Supply Chain

    CoreMile: A Notable Player In Modern Supply Chain
    Brand Stories
    Published 198 days ago

    Building intelligent, self-optimising networks

    AI (Photo for representational purposes only)
    Ht Insight
    Published 208 days ago

    Air India Express likely to post operating profit in second half of FY 26

    Air India Express, launched in 2005, was profitable for much of its pre-pandemic history, particularly through the 2010s, supported by a focused short-haul international network. (PTI)
    India News
    Published 260 days ago

    America is drinking more coffee but less of it from Starbucks

    Starbucks expects to open more than 575 new U.S. stores over the next three years.
    World News
    Updated 265 days ago

    Blinkit driver’s late-night kindness moves Delhi executive: ‘Bless him’

    A Blinkit delivery partner's small act of kindness left a lasting impression
    Trending
    Published 285 days ago

    Apple in Noida: Store opens tomorrow, huge crowds expected | First look inside

    The new Apple store in Noida, opening tomorrow, is designed to foster creativity and collaboration, catering to the growing community of students and entrepreneurs in the region.
    Cities
    Updated 317 days ago

    Bengaluru pub tempts with ‘any dish for ₹30’ offer, leads to traffic chaos

    The situation escalated into a public mess, leading to early closure and severe traffic congestion in Bengaluru.
    Cities
    Published 321 days ago

    Tariffs, trade wars and borderless shopping

    Donald Trump
    Ht Insight
    Updated 407 days ago

    What India’s insurance sector needs to become scalable

    GDP (Shutterstock)
    Ht Insight
    Published 415 days ago

    Smaller online brands face delivery challenges

    Smaller online brands face delivery challenges
    Cities
    Published 434 days ago

    Scindia meets 32 BSNL CGMs, outlines plan to boost revenue

    Scindia meets 32 BSNL CGMs, outlines plan to boost revenue
    India News
    Published 451 days ago

    Scindia holds day-long review with BSNL’s 32 CGMs, sets performance checks

    Union communications minister Jyotiraditya M. Scindia chairs the BSNL review meet in Delhi on Monday. (Jitender Gupta)
    India News
    Published 452 days ago

    'You're the best Ramu Kaka': Swiggy Food CEO shares unexpected compliment from c

    Rohit Kapoor clarified that he doesn’t view Swiggy as merely a “food delivery service” or a “quick commerce” platform, but instead as a “genie.”
    Trending
    Published 489 days ago

    ‘ ₹2.65 lakh down’: Flyer claims IndiGo denied boarding on Jaipur-Mumbai flight

    He alleged that there were no announcements about the closing of the gate.
    Trending
    Updated 504 days ago

    Panera Bread just killed its most favourite feature. What’s next?

    A Panera Bread Co. restaurant in Novato, California, US, on Wednesday, Feb. 21, 2024. Photographer: Michaela Vatcheva/Bloomberg
    World News
    Published 539 days ago

    Akasa Air raises funds from Azim Premji, Ranjan Pai family offices

    Akasa Air did not disclose any financial terms of the investment (X/AkasaAir)
    Business
    Published 624 days ago

    Air India downgrades customer to economy class, gives his seat to crew member

    An Air India Boeing passenger has accused the airline of downgrading him to economy class
    Trending
    Published 645 days ago

    The future of AI-driven intelligent automation

    Artificial Intelligence
    Ht Insight
    Updated 667 days ago

    Indian companies now include AI in long-term strategy, reveals new IBM study

    The APAC AI Outlook 2025 outlines the key trends and challenges organisations must address to unlock AI's transformative potential.
    Business
    Updated 680 days ago

    CX now a must for brands to keep customers hooked

    HT Image
    Cities
    Updated 777 days ago

    2023 is the year for a reset, says Xiaomi India president Muralikrishnan B

    In May, Xiaomi India announced they have signed a deal with the Argentine Football Association to sponsor the country’s national football team (Photo courtesy: Xiaomi India)
    Business
    Updated 1190 days ago

    The Art of a Good Unicorn | Learning from BYJU’s cautionary tale

    BYJU’s is considered the world’s most valuable EdTech enterprise and India’s most highly valued startup.
    Opinion
    Published 1193 days ago
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