Telecom users can now air grievances on Twitter Sewa

NEW DELHI: After the railway, external affairs and commerce ministries, the ministry of telecommunication will use Twitter to receive and address complaints related

NEW DELHI: After the railway, external affairs and commerce ministries, the ministry of telecommunication will use Twitter to receive and address complaints related to telecom services and post offices.

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The complaints lodged through Twitter Sewa, which was launched by telecom minster on Tuesday, will be available to the ministry officials and they can be categorised as immediate, mid-term and long-term complaints.

The service allows department officials to respond, assign and track complaints in real time.

“Complaints received against any telecom operator and the department of post (DOP) on my Twitter handle will be communicated to the concerned authorities immediately,” Sinha said.

The platform will also address grievances raised against private players.

“I hope both the government and private telecom service provider use this tool to its full potential,” the minister added.

Twitter India head for news, politics and government, Raheel Khursheed said customers will only need to tweet complaints with the platform picking up key words to forward it to concerned authorities .

“People can use four commands to escalate their complaints. These are #DoTSewa, #BSNLSewa, #MTNLSewa, #PostalSewa.”

He said the service is free for the government and the company expects to gain subscribers in the country from this.